Job Listing Description

HVAC Service Tech - FSS

PDS Tech is seeking Field Service Specialist/HVAC Service Technician for an open position in Topeka, KS.

Role: DREAM HVAC JOB with premier Fortune 500 company!!!  Title: Field Service Specialist
Pay rate: $23/hour; guaranteed 40 hours, plus OT available. COMPANY CAR PROVIDED
Location: Operates out of own home in the Topeka and Lawrence area of Kansas
Duration: Premier Fortune 500 company needs this position filled permanently
New-hire will begin as contract employee with opportunity to convert to permanent employee.
  • APPLY NOW: This one will go very fast!
  • Guaranteed 40 hours paid per week, plus overtime is available.
  • An HVAC service technician is needed, but not for actual HVAC repairs.Dream HVAC job; no dirty work; this work only needs simple small hand tools, just to replace thermostats!
  • Company provides vehicle, to be based at your home.
  • Company provides tools, supplies, uniform shirts, iPhone, laptop, and home office equipment.
  • Candidates need to be residing now – or be willing to soon relocate themselves to – the Topeka and Lawrence area of Kansas.
  • We are the thermostat people, we go out when customer concerns cannot be resolved by phone.
  • The successful candidate must have experience troubleshooting the normal range of different types of residential HVAC equipment and control circuitry.
  • Your home is your workplace when you’re not in the field! Candidates need to have good experience with office work using iPhone, scanners, and MSOutlook email via iPhone and laptop.
  • Computer literacy required: Word, Excel, and ability to learn program specific software.
  • Proven outstanding communications, management, customer, and client relations skills required.
  • Valid Driver's License; clean driving record

In your role, you will:

Full-time field team membership to support a large thermostat maintenance program for premier Electric Utility in northeastern Kansas.
This position requires full-time work in the field, complying with all Health, Safety and Environmental (HSE) directives and procedures and guidelines. Position also requires participation in quality audits that are conducted by both management and client. Successful candidate will be able to work remotely and independently of the operations office which is located 150 miles away.  Candidate will coordinate with program management, call center and after-hours answering service agents, and other program field personnel. In support of program management, this position will perform field service functions, telephonic and on-site trouble-shooting, quality assurance, field-related customer service, and work assignment coordination. This field service specialist will have responsibility for day-to-day activities to include monitoring scheduled appointment data; travel for on-site services; provide for program tracking and reporting for productivity and quality; investigating customer concerns, ensuring that all problems are promptly and correctly rectified. Adopts quality and productivity goals of program management and client. Evaluates and makes recommendations regarding safety, technical and productivity aspects of new opportunities consistent with product line objectives. Supports tracking and reporting of safety, quality, and productivity data
  • Plans and implements procedures and projects that support Demand Response installation function within client service territory.
  • Recommends action, schedules, estimates, plans and manages field production to completion.
  • Remains current on technical training. May be called upon to investigate customer claims.
  • Provides service support to customers, and supports client/customer relations through researching, writing and managing input related to client/customer issues.
  • Supports development of new procedures/technology/applications and strategies.
  • Performs After-Hours Support (AHS) function on a rotational basis with other technicians or contractors.
  • Conducts program product testing, as needed.
  • Assists with inventory control for the program. Responsible for field inventory tracking and regular field reporting, including timely communication of inventory problems/needs as necessary.
  • Performs field service Field Manual, Safe Work Procedures, and management instructions. Performs field resolutions of customer service requests
  • Ensures correctly completed Work Order documentation, and reports near-real-time production data. On a rotational basis with other installers, performs Primary/Alternate After-Hours On-Call duties.
  • Adopts safety, quality and productivity goals of program management; communicates thoroughly with management regarding safety, technical aspects and productivity.
  • Completes continuous trainings, as necessary.
  • Manages truck inventory of product, tools, equipment and supplies.
  • Ensures all proper care, cleanliness and maintenance of company-assigned vehicle.
  • Coordinates delivery of program-related HVAC-type service.
  • Assists with managing product issues.
  • Ensures timely and correct completed Work Order documentation.
  • Coordinates customer key/access control, when applicable.
  • This position may be called upon to help ensure devices and field supplies/materials are available to a subcontractor, including managing any necessary pre-assembly of devices and field supplies.
  • Other duties as assigned.

KEY INTERFACES AND RESOURCES: Main office, field and call center personnel; client and customers.
CUSTOMER SERVICE CONTACT: Extensive customer contact; resolving customer concerns and interacting on a daily basis.
Must be US Citizen
High School Diploma plus technical training or 2 year college degree
1 - 3 years related experience
1 - 3 years HVAC service experience
Job Number: 1710076289
Job Location: Topeka, KS
Duration: 6 months
Input Date: 03/23/2018
Attention: Marjorie Santiago-Marquez
Address: 11828 W CENTRAL STE 100
City, State: WICHITA, KS 67212-5129
Phone: 316/729-1800
800 Phone: 800/333-8644
Fax Phone: 316/729-1857

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