Job Listing Description

HVAC Service Tech - FIeld Service Specialist

PDS Tech is seeking Field Service Specialist for open positions in Topeka, KS.
In your role you will:

This position requires full-time work in the field, complying with all Health, Safety and Environmental (HSE) directives and procedures and guidelines. Position also requires participation in quality audits that are conducted by both our customer and Westar Energy client. Successful candidate will be required to efficiently and effectively operate independent of local office support (operations office located in Wichita, KS), all in coordination with program management, call center and after-hours answering service agents, and in liaison with other program field personnel. In support of program management, this position will perform field service functions, complete trainings; and, perform telephonic and on-site trouble-shooting, quality assurance, field-related customer service, and work assignment coordination. This field service specialist will have responsibility for day-to-day activities to include monitoring scheduled appointment data; travel for on-site services; provide for program tracking and reporting for productivity and quality; investigating peculiar customer concerns, ensuring that all problems are promptly and correctly rectified.

* Adopts quality and productivity goals of program management and client. Evaluates and makes recommendations regarding safety, technical and productivity aspects of new opportunities consistent with product line objectives. Supports tracking and reporting of safety, quality, and productivity data
* Plans and implements procedures and projects that support Demand Response installation function within Westar Energy service territory.
* Recommends action, schedules, estimates, plans and manages field production to completion.
* Remains current on technical training. May be called upon to investigate customer claims.
* Provides service support to customers, and supports client/customer relations through researching, writing and managing input related to client/customer issues.
* Supports development of new procedures/technology/applications and strategies.
* Performs After-Hours Support (AHS) function on a rotational basis with other technicians or contractors.
* Conducts program product testing, as needed.
* Assists with inventory control for the program. Responsible for field inventory tracking and regular field reporting, including timely communication of inventory problems/needs as necessary.
* Ensures correctly completed Work Order documentation, and reports near-real-time production data. On a rotational basis with other installers, performs Primary/Alternate After-Hours On-Call duties.
* Adopts safety, quality and productivity goals of program management; communicates thoroughly with management regarding safety, technical aspects and productivity.
* Completes continuous trainings, as necessary.
* Manages truck inventory of product, tools, equipment and supplies.
* Ensures all proper care, cleanliness and maintenance of company-assigned vehicle.
* Coordinates delivery of program-related HVAC-type service.
* Assists with managing product issues.
* Ensures timely and correct completed Work Order documentation.
* Coordinates customer key/access control, when applicable.
* This position may be called upon to help ensure devices and field supplies/materials are available to a subcontractor, including managing any necessary pre-assembly of devices and field supplies.
* Other duties as assigned.


High School Diploma plus technical training or 2 year college degree 

1 - 3 years related experience 

1 - 3 years HVAC service experience 

Computer literacy: Word, Excel, and ability to learn program specific software packages
Understanding of HVAC systems, energy management.
Valid Driver's License; clean driving record Proven outstanding
Communications, management, customer, and client relations skills
Supervisory experience a plus

Job Number: 1710076289
Job Location: Topeka, KS
Duration: 6 months
Input Date: 01/18/2018
Attention: Marjorie Santiago-Marquez
Address: 11828 W CENTRAL STE 100
City, State: WICHITA, KS 67212-5129
Phone: 316/729-1800
800 Phone: 800/333-8644
Fax Phone: 316/729-1857

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