Job Listing Description

Keep Aerospace Operations Moving as a Customer Support Specialist  

Location: Wichita, KS | Schedule: 1st Shift; 8am to 5pm | Pay Rate: $16.09 - $20/hour Contract

PDS Tech Commercial is partnering with a leader in the aerospace industry to hire a Customer Support Specialist who will play a key role in ensuring customers receive the parts and support they need—on time and with precision. If you excel at problem-solving, coordination, and customer communication, this is your opportunity to make a direct impact on mission-critical operations. 

Role Overview 

As a Customer Support Specialist, you will serve as a central point of contact for spare parts inquiries, order tracking, and delivery coordination. You’ll work across customers, suppliers, and internal teams to resolve issues quickly and ensure a seamless supply chain experience. Your ability to manage details and communicate effectively will directly support operational efficiency and customer satisfaction. 

Key Responsibilities 

• Coordinate timely and accurate responses to customer inquiries related to spare parts and service needs  

• Facilitate resolution of delivery issues by working with suppliers, logistics teams, and internal stakeholders  

• Collect, process, and manage supplier and customer data related to parts provisioning and delivery  

• Enter, track, and monitor customer orders, material requirements, and return requests  

• Ensure accurate documentation and status updates throughout the order lifecycle  

• Proactively identify and resolve order discrepancies or delays  

• Communicate order status, updates, and resolutions clearly to customers and internal teams  

• Support continuous improvement of order management and customer service processes  

Required Qualifications 

• Experience in customer service, order management, or supply chain support  

• Proficiency in Microsoft Excel and general computer applications  

• Strong organizational skills with attention to detail  

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment  

• Effective communication and problem-solving skills  

Preferred Qualifications 

• Experience supporting aerospace or highly regulated industries  

• Familiarity with spare parts logistics, provisioning, or inventory systems  

• Experience working with suppliers and cross-functional teams  

Apply Today 

If you’re ready to bring your coordination skills and customer-focused mindset to a high-impact role, apply now to be considered for this Customer Support Specialist opportunity with PDS Tech Commercial. 

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                        

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.