Elevate the Customer Experience in Aviation Excellence!

Customer Service Representative

PDS Tech Commercial | Partnering with a Leader in the Aviation Industry

Location: Simpsonville, SC 29681

Job Type: Full-Time | 12-Month Contract

Schedule: Monday-Friday, 8:00 AM-5:00 PM (Flexible start/end times available and can be discussed during the interview process)

Pay Rate: $24.42 per hour

Be the Voice Behind Exceptional Customer Service

Are you a detail-oriented professional who thrives on building strong customer relationships and solving complex challenges? PDS Tech Commercial is seeking a Customer Service Representative (CSR) to join an industry-leading aviation organization. In this role, you'll serve as a critical link between customers and key internal teams, ensuring seamless communication, timely order processing, and an exceptional customer experience from quote to delivery.

If you're passionate about delivering outstanding service, collaborating across departments, and making a measurable impact, we want to hear from you.

What You'll Do

As a Customer Service Representative, you'll take ownership of customer accounts and ensure every interaction reflects excellence and professionalism. Key responsibilities include:

• Manage and maintain customer portals, including quotes, purchase orders, and quality notifications while meeting time-sensitive requirements.
  
• Review Requests for Quote (RFQs) and ensure all required documentation and customer specifications are complete before submission.
  
• Prepare and submit customer quote proposals within established performance metrics and support pricing negotiations.
  
• Verify customer orders against approved quotes and contracts, resolving discrepancies through direct customer communication.
  
• Coordinate contract reviews and order entry processes while ensuring timely customer acknowledgments.
  
• Process Engineering Change Requests (ECRs), communicate cost and schedule impacts, and implement approved changes.
  
• Proactively notify customers of delivery delays and provide detailed recovery plans.
  
• Research and authorize Return Material Authorizations (RMAs), managing the process through completion.
  
• Support finance teams by providing documentation needed for debit and credit reconciliation.
  
• Partner with sales, supply chain, quality, engineering, production, and logistics teams to ensure customer satisfaction.
  
• Resolve customer scorecard discrepancies and help maintain accurate supplier performance ratings.
  
• Contribute to team success through knowledge sharing, collaboration, and cross-training initiatives.
  
• Perform additional customer service and administrative duties as assigned.
  

Required Qualifications

• Associate's Degree in Business Administration or a related field, or equivalent customer service experience.
  
• Previous experience in customer service, account coordination, order management, or a similar customer-facing role.
  
• Strong proficiency with Microsoft Office Suite, including:
  
  
  
  • Word
    
  • Excel
    
  • PowerPoint
    
  • Outlook
    
  
  
  
• Excellent verbal and written communication skills.
  
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
  
• Exceptional attention to detail and follow-through.
  
• Ability to work effectively with both customers and cross-functional teams.
  
• Strong problem-solving and decision-making abilities.
  

Preferred Qualifications

• Experience supporting customers within a manufacturing, aerospace, aviation, or industrial environment.
  
• Familiarity with customer portals, ERP systems, order management platforms, or contract administration processes.
  
• Experience managing RFQs, purchase orders, returns, or customer account activities.
  
• Knowledge of quality processes and customer performance scorecards.
  

Why Join Us?

At PDS Tech Commercial, we're committed to connecting talented professionals with opportunities that make a difference. When you join this team, you'll become part of an organization that supports some of the most innovative advancements in the aviation industry.

What You'll Gain:

• Competitive pay at $24.42 per hour
  
• Consistent Monday-Friday schedule with flexibility available
  
• Opportunity to work with a respected aviation industry leader
  
• Collaborative, team-oriented work environment
  
• Professional growth through cross-functional exposure and skill development
  
• Meaningful work that directly impacts customer satisfaction and operational success
  
• A supportive culture that values communication, accountability, and continuous improvement
  

Ready to Take Off in Your Career?

If you're a customer-focused professional who enjoys building relationships, solving problems, and creating positive outcomes, this opportunity is for you.

Apply today and become part of a team helping drive excellence in the aviation industry while building a rewarding career with PDS Tech Commercial.



This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               

 

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.