Take Your Customer Service Career to New Heights in Aviation

Customer Service | Aviation Industry

Location: Cedar Rapids, IA

Job Type: Full-Time, 12-Month Contract

Schedule: Monday through Friday | First Shift | 8:00 AM to 5:00 PM

Pay Rate: $22.81 per hour

Work Arrangement: Hybrid after training

Important: The first 2 months are required onsite in Cedar Rapids for training. This requirement is non-negotiable.

Build Your Career with a Leader in Aviation

PDS Tech Commercial is seeking a detail-oriented and customer-focused Customer Service professional to support our aviation industry partner in Cedar Rapids, IA.

In this role, you will serve as a Customer Order Administrator, providing critical support to the Intertrade Sales Team and acting as a primary point of contact for customer sales orders. Your work will help ensure orders are accurately processed, customer commitments are met, and materials are shipped and invoiced on schedule.

If you're highly organized, enjoy solving customer needs, and can confidently manage multiple priorities in a fast-paced environment, this could be the opportunity to take your career to the next level.

What You'll Do

As a Customer Order Administrator, your day-to-day responsibilities will include:

• Create, process, and oversee sales orders according to established requirements and procedures.
  
• Facilitate and monitor exchange orders, warranty requests, credits, and purchase requests.
  
• Process administrative activities related to the sale and credit of materials.
  
• Communicate with internal and external customers to drive transactional issues through resolution.
  
• Collaborate across Sales, Product Line, Repairs, Finance, Global Trade, and Purchasing teams.
  
• Monitor the general sales support email inbox and route requests to the appropriate account owner.
  
• Ensure incoming orders are processed promptly and customer requests are completed accurately.
  
• Support the coordination of deliverables to ensure materials are shipped and invoiced according to customer and business commitments.
  
• Follow established Global Trade policies and export requirements.
  
• Ensure applicable DOC/DOS licensing requirements are followed for global exports.
  
• Participate in the development and implementation of procedures and processes across departments.
  
• Maintain accurate order information, documentation, and status updates while managing changing priorities and workflow interruptions.
  

What We're Looking For

Required Qualifications & Attributes

We're looking for someone who brings a customer-first mindset and demonstrates:

• Strong customer service orientation with the ability to communicate professionally with internal and external customers.
  
• Excellent attention to detail and the ability to quickly provide accurate documentation and order status information.
  
• Strong organizational and multitasking skills, with the ability to perform effectively in a fast-paced environment.
  
• Dependability and the ability to follow assignments, established policies, procedures, and workflows.
  
• A collaborative approach and willingness to contribute to overall team success.
  
• Ability to work across multiple departments to resolve customer and order-related needs.
  
• Commitment to accuracy, follow-through, and continuous professional development.
  
• Ability to work onsite in Cedar Rapids, IA for the first two months of training.
  

Preferred Qualifications

Candidates may stand out with:

• Previous experience in customer service, order administration, sales support, account coordination, or a related role.
  
• Experience processing sales orders, credits, warranty requests, exchanges, or purchase requests.
  
• Experience working in a fast-paced, cross-functional business environment.
  
• Familiarity with global trade, export processes, or compliance requirements.
  
• Experience supporting aviation, aerospace, manufacturing, distribution, or another highly regulated industry.
  

Why Join Us?

This is more than an opportunity to process orders. It's a chance to become an important part of a team supporting the aviation industry, where accuracy, collaboration, and customer service make a meaningful difference every day.

Through PDS Tech Commercial, you'll have the opportunity to:

• Gain valuable experience supporting a leader in the aviation industry.
  
• Work alongside professionals across sales, finance, purchasing, repairs, and global trade.
  
• Develop transferable experience in customer account support, order administration, and international business processes.
  
• Enjoy a consistent Monday through Friday, first-shift schedule.
  
• Transition to a hybrid work arrangement following the required two-month onsite training period.
  
• Expand your skills in a collaborative environment that values dependability, teamwork, attention to detail, and continuous development.
  
• Build experience that can help propel your career forward in the aviation and aerospace sector.
  

Ready for Takeoff? Apply Today.

If you're ready to bring your customer service skills, attention to detail, and ability to keep things moving in a fast-paced environment, PDS Tech Commercial wants to hear from you.

Apply today for the Customer Service opportunity in Cedar Rapids, IA, and take the next step in your career supporting the aviation industry.



This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               

 

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