Be the Technology Behind Aviation Excellence: IT Support Technician II

Are you a tech-savvy problem solver who thrives on helping others succeed? PDS Tech Commercial is partnering with a leader in the aviation industry to find an experienced IT Support Technician II who can deliver exceptional technical support and keep critical systems running smoothly. If you enjoy troubleshooting, collaborating with users, and providing technology solutions that make a real impact, this opportunity is for you.

Position Details

Job Title: IT Support Technician II
Location: Belford Avenue, CO
Job Type: Full-Time Consultant
Pay Rate: $31.02 per hour

Make an Impact

As an IT Support Technician II, you'll serve as a vital technology resource for employees across the organization. From resolving hardware and software issues to supporting network connectivity and conferencing technology, you'll help ensure a seamless technology experience that enables productivity, collaboration, and operational success.

Your expertise will directly contribute to maintaining the reliable IT infrastructure that supports a fast-paced aviation environment.

What You'll Do

Technical Support & Troubleshooting

• Install, configure, troubleshoot, service, and repair desktop and laptop computers.

• Diagnose and resolve hardware, software, network, printer, and peripheral issues.

• Provide Level 2 Help Desk support for a wide range of technology-related requests.

• Support VPN connectivity, RSA authentication tools, and other remote access technologies.

• Troubleshoot and maintain video teleconference (VTC) systems and related equipment.

Customer Support & Service Excellence

• Deliver professional, responsive technical support to employees across the organization.

• Investigate user technology needs and recommend effective hardware and software solutions.

• Take ownership of issues from initial reporting through successful resolution.

• Communicate technical information clearly to both technical and non-technical users.

• Ensure a high level of customer satisfaction through exceptional service and follow-through.

Systems & Infrastructure Support

• Support Active Directory user administration and access management.

• Assist with conference room technology setup and support.

• Maintain and troubleshoot industry-standard hardware and software systems.

• Document issues, solutions, and support activities accurately.

• Share technical knowledge and best practices with team members.

Team Collaboration

• Work closely with IT colleagues to identify and resolve recurring technical issues.

• Contribute to a culture of teamwork, knowledge sharing, and continuous improvement.

• Help align technical solutions with user and business needs.

Required Qualifications

Education & Experience

• Associate's Degree in a related field and 2+ years of relevant experience, or

• Equivalent combination of education and applicable experience.

• Higher education may substitute for some experience requirements.

Technical Skills

• Experience supporting:

  • Desktop and laptop systems

  • Printers and peripherals

  • Active Directory

  • Network technologies

  • Software applications

  • VPN technologies

  • RSA authentication

  • Video Teleconference (VTC) systems

• Strong troubleshooting skills across both hardware and software environments.

• Understanding of current IT technical standards and best practices.

• Experience with Level 2 Help Desk support.

Professional Skills

• Strong customer ownership and solution ownership mindset.

• Excellent written and verbal communication skills.

• Ability to understand business needs and translate them into technical solutions.

• Strong problem-solving and analytical abilities.

• Team-focused approach with a commitment to knowledge sharing.

• Demonstrated commitment to delivering an exceptional customer experience.

Preferred Qualifications

• Experience supporting enterprise IT environments.

• Conference room technology setup and troubleshooting experience.

• Advanced knowledge of network connectivity and infrastructure support.

• Experience working in a fast-paced technical support environment.

• Familiarity with aviation, aerospace, manufacturing, or other mission-critical industries.

Physical Requirements

• Ability to frequently sit, stand, walk, and climb stairs.

• Frequent use of hands and fingers for technical support activities.

• Ability to occasionally lift and carry equipment weighing up to 50 pounds.

• Ability to work with computer equipment requiring close attention to detail and visual accuracy.

Why Join PDS Tech Commercial?

At PDS Tech Commercial, we're dedicated to connecting talented professionals with exciting opportunities that power innovation in aviation and advanced technology environments.

What You'll Enjoy

• Competitive pay at $32.60 per hour

• Opportunity to work with advanced technologies in a dynamic aviation environment

• Collaborative team culture built on support, knowledge sharing, and professional growth

• Exposure to diverse IT systems and enterprise technologies

• Meaningful work that directly impacts employee productivity and business operations

• A workplace that values customer service, technical excellence, and continuous improvement

Ready to Take Your IT Career to New Heights?

If you're passionate about technology, committed to excellent customer service, and eager to make a difference in a fast-paced aviation environment, we want to hear from you.

Apply today with PDS Tech Commercial and become the trusted technology partner that keeps people connected, productive, and successful.

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