Be the Voice of Customer Success: Customer Support Management Opportunity with a Leading Aviation Partner

Ready to build relationships, solve complex customer challenges, and help keep the aviation industry moving?

PDS Tech Commercial is partnering with a respected leader in the aviation industry to hire a Customer Support Management Professional in Wichita, KS. This is an exciting opportunity for a customer-focused problem solver who thrives on collaboration, data analysis, and delivering exceptional service.

If you're passionate about creating positive customer experiences, managing critical support processes, and making a direct impact on business success, we want to hear from you.

Position Details

Job Title: Customer Support Management
Job Type: Full-Time Consultant (6-Month Assignment)
Location: Wichita, KS
Schedule: Monday–Friday
Pay Rate: $20.00 - $25.00 per hour

About the Role

As a Customer Support Management Professional, you will serve as a key link between customers, suppliers, and internal teams, ensuring that spare parts and support services are delivered efficiently and effectively. You'll analyze customer and supplier data, resolve delivery challenges, manage returned materials, and help strengthen customer relationships.

Your work will play an essential role in supporting operational excellence and customer satisfaction within a fast-paced aviation environment.

What You'll Do

In this role, you will:

• Analyze supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and related services.

• Process and evaluate customer-returned materials.

• Review and respond to customer inquiries regarding spare parts requirements.

• Coordinate with internal and external stakeholders to facilitate timely and accurate responses.

• Investigate and resolve delivery and service issues.

• Create, maintain, and monitor performance metrics and reporting tools.

• Support continuous improvement initiatives by identifying trends and opportunities for enhanced service performance.

• Build and maintain strong customer relationships through proactive communication and support.

• Develop a deep understanding of customer business objectives, operational needs, and organizational culture.

• Collaborate with cross-functional teams to ensure customer expectations and business commitments are consistently met.

Required Qualifications

• Previous experience in customer service, customer support, account coordination, supply chain support, or a related business function.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication abilities.

• Ability to manage multiple priorities and deadlines in a fast-paced environment.

• Strong organizational and relationship-building skills.

• Ability to analyze data and translate findings into actionable solutions.

• Commitment to providing exceptional customer service.

Why Join Us?

At PDS Tech Commercial, we're committed to connecting talented professionals with opportunities that help them grow, thrive, and make a meaningful impact.

What Makes This Opportunity Special?

• Work with a recognized leader in the aviation industry.

• Gain valuable experience in a dynamic, customer-focused environment.

• Collaborate with professionals across multiple business functions.

• Develop expertise in customer support, logistics, and aviation operations.

• Build meaningful relationships that drive customer success.

• Competitive pay range of $19.24 to $26.25 per hour.

Apply Today and Elevate Your Career

If you're a detail-oriented professional who enjoys building relationships, solving challenges, and delivering outstanding customer support, this is your opportunity to join an exciting aviation-focused team.

Apply now with PDS Tech Commercial and take the next step toward a rewarding career supporting one of the industry's leading aviation organizations. 

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
 

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.