Launch Your Electronics & Field Service Career as a Customer Support Engineering Specialist!

Make an Impact Supporting Advanced Transportation Technology

Join PDS Tech Commercial in an exciting opportunity supporting an industry-leading transportation technology organization. As a Customer Support Engineering Specialist, you'll play a critical role in ensuring cutting-edge onboard systems operate reliably and efficiently for customers across the rail and transportation sector. This hands-on position combines technical troubleshooting, electronics repair, field service, and customer interaction, making it ideal for an experienced technician or engineer who thrives on solving complex challenges.

At a Glance

• 📍 Location: Melbourne, FL | 100% Onsite

• 🕒 Schedule: 1st Shift | Monday–Friday | 8:00 AM – 5:00 PM (40 hours/week, overtime available as needed)

• 💲 Pay Rate: $30.00 per hour

What You'll Do

As the technical expert customers rely on, you'll provide comprehensive support for onboard systems through both shop-based and field service activities.

Key Responsibilities

• Perform bench testing, diagnostics, validation, and board-level electronics repairs using specialized test equipment and approved procedures.

• Install systems and equipment at customer sites, ensuring optimal performance and functionality.

• Troubleshoot, diagnose, and resolve equipment issues both remotely and onsite.

• Respond to emergency service requests and equipment failures with professionalism and urgency.

• Provide technical guidance and support to customers regarding installation, operation, calibration, maintenance, and repair procedures.

• Collaborate with engineering teams to identify product improvements and enhance system reliability.

• Design and build test fixtures to support departmental testing and validation activities.

• Develop and deliver technical training programs for internal teams and customers.

• Maintain accurate service documentation, technical reports, customer communications, timesheets, and expense reports.

• Utilize ticketing systems to document service activities and ensure timely resolution of customer concerns.

• Serve as a trusted technical resource while building strong customer relationships.

Required Qualifications

Minimum Requirements

• Associate degree or two-year technical degree from an accredited technical institution.

• Minimum 4 years of experience in:

  • Electronics repair

  • Technical support

  • Field service

  • Or a related technical environment

• Hands-on experience testing, troubleshooting, and repairing electronic equipment in a shop or laboratory setting.

• Strong problem-solving abilities and the capability to work independently on moderately complex technical issues.

• Excellent communication and customer service skills.

Eligibility Requirements

• Authorized to work in the United States without current or future sponsorship.

• Ability to travel to customer locations as required.

• Ability to work onsite five days per week on 1st shift.

• Willingness to work occasional overtime when business needs require.

Preferred Qualifications

Stand out with any of the following:

• Bachelor's degree in Electrical Engineering.

• Locomotive or rail industry experience.

• Knowledge of locomotive air brake systems.

• Experience working with QNX and/or Linux operating systems.

• IPC soldering certification.

• Network communications experience.

• Ability to work effectively with minimal supervision.

• Strong understanding of system-level troubleshooting and diagnostics.

Physical Requirements

• Ability to bend, stoop, kneel, reach, and climb as needed.

• Ability to safely lift, carry, push, and pull up to 50 pounds.

• Comfortable working in shop environments, field locations, and customer sites.

• Ability to use hand tools, testing equipment, and repair tools safely and effectively.

• Ability to stand and walk for extended periods.

Why Join Us?

This is more than a technical support role—it's an opportunity to work on innovative technologies that keep critical transportation systems running safely and efficiently.

What Makes This Opportunity Exciting

✅ Gain hands-on experience with advanced onboard electronics and transportation technologies.

✅ Work in a dynamic role that combines bench repair, field service, customer support, and engineering collaboration.

✅ Expand your technical expertise through exposure to complex systems, diagnostics, and troubleshooting challenges.

✅ Be part of a team that values innovation, continuous improvement, and technical excellence.

✅ Enjoy a steady Monday–Friday schedule with competitive pay and opportunities to develop specialized industry knowledge.

✅ Contribute directly to customer success and the reliability of mission-critical transportation equipment.

Ready to Take the Next Step?

If you're a skilled electronics professional who enjoys solving technical challenges, working directly with customers, and making a tangible impact in the field, we want to hear from you.

Apply today and bring your technical expertise to a role where your skills will help keep advanced transportation systems running at their best.

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