Chipton-Ross is seeking multiple Pharmacy Technicians for a remote contract opportunity.
BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE): •Minimum of 2-4 years of customer service and/or call center experience in a clinical setting •Required licensed and certified Pharmacy Technician (CPhT) •Strong Customer (Patient) Engagement •Excellent written and verbal communication skills •Ability to work effectively under pressure while maintaining a professional and empathetic demeanor •Attention to detail, problem solving, conflict resolution and organization •Ability to work independently in a remote environment •Proficiency with Microsoft 365, SharePoint, TEAMS
POSITION RESPONSIBILITIES: •Process customer orders via telephone accurately and efficiently while ensuring compliance within pharmacy regulations •Obtain and verify customer information to include quantities and usage of products on the customers prescription •Ensure all patient-related interactions are adherent to HIPAA regulations •Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions •Investigate and track product shipments, utilizing UPS website and connecting with our transportation team •Coordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items to ensure timely deliveries •Process customer returns and request customer credit in accordance with company policies and procedures •Collaborate with other departments (Routing, Transportation, Sales, Credit & Collections) to resolve customer issues to provide a cohesive customer experience •Meet established performance expectations related to quality, adherence, order accuracy, and service level standards •Maintain the ability to adapt to the changing business needs and customer requirements •Maintain the ability to work remotely utilizing a reliable high-speed wired internet connection
REQUIRED EDUCATION: •High School diploma or equivalent GED required •Associates / Bachelor’s degree preferred **Education MUST be accredited**
WORK HOURS: •Full-Time- Hours (shift between 7:00am to 6:00pm) •Support business operations by working a flexible schedule within the Customer Care operating hours of 7:00am to 6:00pm CST •Closing shift required to remain available until all customer calls have been answered
Job Number:
219022
Job Location:
Remote, US
Rate:
Up to $21.15 DOE
Duration:
6 months
Input Date:
07/17/2026
Firm Name:
CHIPTON ROSS
Attention:
Tyler Harrell
Address:
420 CULVER BLVD
City, State:
PLAYA DEL REY, CA 90293
Phone:
310/414-7800 X286
800 Phone:
800/927-9318
Fax Phone:
310/414-7808
Email:tharrell@chiptonross.com Website:www.chiptonross.com
