Customer Support Specialist – Keep Aviation Moving, One Customer at a Time

Join PDS Tech Commercial and partner with a leader in the aviation industry as a Customer Support Specialist in Hialeah, FL. If you're a customer-focused professional who excels at problem-solving, relationship building, and managing complex orders, this is your opportunity to play a critical role in supporting aviation customers and ensuring mission-critical parts reach their destinations on time.

Position Overview

Job Title: Customer Support Specialist

Job Type: Full-Time Consultant

Location: Hialeah, FL (Onsite)

Schedule: Monday – Friday | First Shift | 8:00 AM – 5:00 PM

Pay Rate: $19.38 per hour

Start Date: ASAP

Make an Impact

In the aviation industry, every part matters—and every customer interaction makes a difference. As a Customer Support Specialist, you'll serve as a key liaison between customers, warehouse operations, sales teams, quality departments, and other stakeholders to ensure the timely processing, tracking, and resolution of customer orders.

Your ability to analyze data, resolve challenges, and maintain strong customer relationships will directly contribute to operational success, customer satisfaction, and supply chain performance.

What You'll Do

As a Customer Support Specialist, your responsibilities will include:

• Reviewing customer purchase orders to assess requirements and ensure order accuracy.
  
• Processing and maintaining customer orders through Cardex (ERP) systems and customer portals.
  
• Partnering with warehouse personnel, Sales, Quality, and other departments to resolve order-related issues efficiently.
  
• Prioritizing orders based on shipping requirements and operational urgency.
  
• Researching and resolving order discrepancies using ERP system data and reporting tools.
  
• Managing open orders and proactively addressing pending issues.
  
• Monitoring critical and high-priority orders to ensure on-time shipment and delivery.
  
• Expediting complex customer requests and coordinating cross-functional solutions.
  
• Resolving customer claims, returns, RMAs, credit and rebill requests, and billing issues.
  
• Conducting root cause analysis and implementing corrective actions to prevent recurring issues.
  
• Supporting Accounts Receivable with customer payment and collection activities.
  
• Maintaining pipeline health and monitoring product demand trends in collaboration with customers, planners, and sales teams.
  
• Building and maintaining strong customer relationships while providing outstanding service.
  

Required Qualifications

To be successful in this role, you should have:

• 6+ years of related experience in Customer Support, Program Management, or a similar customer-facing role.
  
• Experience working with SAP systems and ERP platforms.
  
• Strong analytical and problem-solving skills.
  
• Ability to manage multiple priorities in a fast-paced environment.
  
• Proficiency with Microsoft Office applications, including:
  
  
  
  • Excel
    
  • Word
    
  • Outlook
    
  • PowerPoint
    
  
  
  
• Experience analyzing reports and interpreting business data.
  
• Excellent organizational and time-management skills.
  

Preferred Qualifications

Highly qualified candidates may also possess:

• Experience in aerospace hardware sales.
  
• Knowledge of the aerospace or aviation industry.
  
• Outstanding written and verbal communication skills.
  
• Strong numerical reasoning and mathematical abilities.
  
• Experience supporting supply chain, spare parts, or aviation aftermarket operations.
  
• Proven ability to build and maintain long-term customer relationships.
  

Why Join Us?

At PDS Tech Commercial, we connect talented professionals with opportunities that make a real impact. This role offers the chance to work alongside an industry-leading aviation organization while contributing to the successful delivery of critical products and services that keep aircraft operating safely and efficiently.

What You'll Enjoy:

• Competitive pay starting at $19.38 per hour
  
• Stable Monday–Friday schedule with no anticipated overtime or travel requirements
  
• Opportunity to gain valuable experience supporting a global aviation operation
  
• Collaborative, team-oriented work environment
  
• Exposure to supply chain, customer operations, and aerospace industry best practices
  
• Professional growth and career development opportunities
  
• The chance to make a direct impact on customer satisfaction and operational success
  

Ready to Elevate Your Career?

If you're a driven customer service professional who thrives on solving problems, building relationships, and delivering exceptional results, we want to hear from you.

Apply today with PDS Tech Commercial and help deliver the service excellence that keeps the aviation industry moving forward.



This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               



 

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