Power the Networks That Keep Aviation Connected – Join as a Senior NOC Technician

PDS Tech Commercial is partnering with a leader in the aviation industry to hire a driven Senior Network Operations Center (NOC) Technician. If you excel at troubleshooting complex networks, thrive in a fast-paced operations environment, and want to play a key role in mission-critical communications, this is your opportunity to make an impact where it matters most.

Position Overview

• Job Title: Senior Network Operations Center Technician

• Location: Annapolis, MD

• Job Type: Full-Time Consultant (6 Months)

• Schedule: Monday–Friday | Swing Shift (3:00 PM – 11:30 PM EST)

• Note: This is a 24/7/365 operations center; some weekends and holidays required

• Pay Rate: $34 per hour

In this role, you will help ensure the reliability of aviation communication networks—supporting systems that enable safe, real-time connectivity between air and ground operations.

What You’ll Do

As part of the Tier 2 NOC team, you will:

• Monitor network management systems and coordinate with telecom providers to restore service

• Track and document incidents accurately using incident management tools

• Troubleshoot and resolve network and system issues of moderate complexity

• Support high-availability IP networks, messaging systems, and air-to-ground communication systems

• Analyze and respond to technical inquiries from internal teams and customers

• Escalate and collaborate on complex issues with senior team members

• Maintain a strong focus on accuracy, detail, and timely updates

• Participate in deployment, configuration, and maintenance activities

• Assist in improving processes and developing tools for efficiency

• Support monitoring across three core NOC areas:

  • Transport: Routers, switches, firewalls, and circuits

  • DataLink: Ground stations and communication systems

  • Applications: Messaging platforms handling high data volumes

• Manage multiple priorities simultaneously while maintaining excellent customer service

What You Bring

Required Qualifications

• Associate degree (or equivalent training) with 1–2 years of relevant experience, OR High School diploma/GED with 2+ years of experience

• Network+ Certification

• Knowledge of TCP/IP networking protocols and system interconnectivity

• Understanding of ITIL/ITSM practices

• Experience troubleshooting Cisco network devices

• Familiarity with HSRP and BGP routing protocols

• Strong multitasking, analytical, and problem-solving skills

• Excellent attention to detail and customer service focus

Preferred Qualifications

• CCNA Certification

• Experience with tools such as ServiceNow, Netcool, Remedy, or Office 365

• Background in high-availability or mission-critical network environments

Why Join Us?

At PDS Tech Commercial, your work supports technology that keeps the aviation world connected and moving forward.

• Competitive pay with consistent scheduling (no rotating shifts)

• Work with a leading aviation technology organization

• Gain hands-on experience in a 24/7 mission-critical operations environment

• Collaborative, team-driven culture focused on innovation and reliability

• Opportunity to grow your technical expertise across multiple network domains

You’ll be part of a team where precision, responsiveness, and teamwork drive success every day.

Ready to Keep Aviation Connected?

If you’re a skilled NOC professional ready to take on challenging network operations and make a real-world impact, we want to hear from you.

Apply today and help power the networks behind aviation with PDS Tech Commercial.

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               

 

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• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.