Launch Your HR Career in Aviation – Make an Impact from Day One

Human Resources Assistant (Workforce Management Specialist)

Location: Irving, TX 75063

Schedule: Monday–Friday, 9x80

Pay Rate: $32.03/hour

Job Type: Full-Time, 12-Month Contract (Contract-to-Hire Intent)

Experience: 2–5 years

PDS Tech Commercial is partnering with a global leader in the aviation industry to find a driven and analytical Human Resources Assistant to join their Human Resource Service Center (HRSC). If you thrive in a fast-paced, data-driven environment and enjoy optimizing workforce operations, this role offers a unique opportunity to make a meaningful impact on service delivery and employee experience.

Your Role & Impact

As a Human Resources Assistant specializing in Workforce Management, you will play a critical role in ensuring the right people are in the right place at the right time. Your work will directly influence operational efficiency, service levels, and the overall success of the HR Service Center.

You’ll combine data analysis with strategic scheduling to support a high-performing team—helping to maintain seamless HR support for employees across the organization.

What You’ll Do

Scheduling & Workforce Allocation

• Design and manage daily schedules across phone, chat, case, and non-phone work streams
  
• Partner with leadership and stakeholders to balance staffing needs and workload
  

Real-Time Monitoring

• Track agent productivity and schedule adherence in real time
  
• Identify and escalate performance gaps to maintain service excellence
  

Schedule Maintenance

• Process time-off requests, schedule changes, and exceptions efficiently
  
• Maintain accurate, up-to-date workforce schedules
  

Forecasting & Staffing

• Lead forecast discussions and provide data-driven staffing recommendations
  
• Ensure service level targets (service factors) are consistently met
  

Reporting & Analytics

• Create and maintain dashboards and reports on KPIs, trends, and performance metrics
  
• Translate complex data into actionable insights
  

Process Improvement & Innovation

• Recommend and implement improvements to optimize operations
  
• Configure workforce management tools to improve data accuracy
  
• Stay current with industry best practices and trends
  

Independent Execution

• Work autonomously with minimal supervision while delivering high-quality results
  

What You Bring

Required Qualifications

• 3–5 years of workforce management or scheduling experience in a contact center environment
  
• Proficiency with AWS Connect or similar cloud-based contact center platforms
  
• Advanced Microsoft Excel skills (pivot tables, VLOOKUP/INDEX MATCH, macros)
  
• Strong analytical mindset with the ability to interpret data and drive decisions
  
• Excellent written and verbal communication skills, including presenting to leadership
  
• Ability to work onsite in Irving, TX
  

Preferred Qualifications

• Bachelor’s degree in Business, Human Resources, or a related field
  
• Experience with ServiceNow or other ITSM/case management tools
  
• Familiarity with Microsoft Teams and SharePoint
  

Why Join Us

At PDS Tech Commercial, we connect talented professionals with industry-leading organizations that are shaping the future. In this role, you’ll be part of a dynamic aviation environment where your contributions matter every day.

What sets this opportunity apart:

• Work with a recognized leader in the aviation and defense industry
  
• Gain exposure to advanced workforce management tools and analytics
  
• Be part of a collaborative, high-performing HR team
  
• Opportunity for contract-to-hire placement based on performance
  
• Competitive hourly pay and consistent full-time schedule
  
• Develop skills that accelerate your HR and analytics career
  

Ready to Take Off?

If you’re a detail-oriented, data-savvy professional who thrives on improving processes and driving results, we want to hear from you.

Apply today and take the next step in your HR career with PDS Tech Commercial.



This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               

 

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• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.