Customer Account Specialist – Aviation Services | Phoenix, AZ

Keep Aviation Operations Moving Through Precision, Customer Focus, and Contract Excellence

PDS Tech Commercial is partnering with a leading aviation industry organization to hire a Customer Account Specialist in Phoenix, AZ. This is a fast-paced, high-impact opportunity for a detail-oriented professional who thrives in customer-focused environments and excels at managing complex order and contract processes.

If you are proactive, analytical, and passionate about delivering exceptional service while supporting mission-critical aviation operations, this role could be your next career move.

Role Summary & Impact

As a Customer Account Specialist, you will serve as a critical link between customers, internal teams, and operational processes supporting commercial and military aviation repair services. You will manage high-volume customer accounts, oversee repair order administration, and ensure contract requirements are executed accurately and efficiently.

Your ability to maintain precision in a dynamic environment will directly impact customer satisfaction, on-time delivery performance, and operational success across aviation support programs.

This is a full-time, 12-month assignment based onsite in Phoenix, AZ, working first shift Monday–Friday.

What You’ll Do (Day-to-Day Responsibilities)

• Manage and administer 200+ active customer orders simultaneously in a fast-paced environment

• Process commercial and military repair orders including acknowledgements, quoting, exchanges, invoicing, and order updates

• Maintain strong communication with internal teams and external customers to ensure exceptional service levels

• Interpret and execute customer contractual requirements with accuracy and compliance

• Proactively identify and mitigate on-time delivery risks and potential financial penalties

• Determine validity and disposition of warranty claims

• Process high-volume computer transactions while maintaining exceptional attention to detail

• Ensure adherence to Global Trade compliance regulations and internal procedures

• Collaborate cross-functionally to resolve customer issues and improve operational efficiency

• Take initiative in identifying problems and driving resolution in a timely, professional manner

Required Qualifications

• Bachelor’s degree required

• Strong analytical skills and attention to detail

• Proven ability to maintain accuracy in a high-volume, fast-paced environment

• Excellent customer service and communication skills

• Ability to manage multiple priorities and deadlines effectively

• Strong computer proficiency and transactional processing experience

• Proactive, team-oriented mindset with strong problem-solving abilities

Preferred Qualifications

• SAP proficiency

• Experience in MRO (Maintenance, Repair, and Overhaul) Customer Account Management

• Experience administering U.S. Government repair contracts

• Familiarity with FARs and DFARs

• Experience with CAV and PIEE systems

• Background supporting aviation or aerospace operations

Why Join Us

At PDS Tech Commercial, we connect talented professionals with industry-leading organizations shaping the future of aviation. In this role, you’ll gain valuable experience supporting critical aviation repair and customer operations while working alongside experienced professionals in a collaborative environment.

You’ll benefit from:

• Exposure to commercial and military aviation support operations

• Hands-on experience with complex customer account and contract management

• A fast-paced environment that values accuracy, accountability, and teamwork

• Opportunities to strengthen your expertise in aviation services and customer operations

• Meaningful work supporting mission-critical aviation programs

Pay & Details

• Job Title: Customer Account Specialist

• Job Type: Full-Time (12-Month Contract)

• Location: Phoenix, AZ 85034

• Schedule: Monday–Friday | First Shift | 8:00 AM–5:00 PM

• Pay Rate: $36.17/hour

Ready to Elevate Your Career?

If you’re a customer-focused professional who thrives in fast-moving operational environments and wants to support the aviation industry at a high level, we want to hear from you.

Apply today with PDS Tech Commercial and help deliver the service and precision that keep aviation operations running strong.

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
 

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• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.