JOB TITLE: Customer Relations Specialist
LOCATION: Wichita, KS
PAY RATE: $32-35/hour

We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client.

Job Details:

Job Type: Contract (12 months with potential for extension)

Schedule: 7:30 AM / 8:00 AM 3:30 PM / 4:00 PM

Industry: Aerospace / Defense / Aviation

Benefits: Medical, dental, and vision (Cigna)

Perks: Bonus potential + Priority access via Tier 1 supplier

Openings Nationwide: Thousands of opportunities across the U.S.

Qualifying Questions:

Are you a U.S. Person (U.S. citizen, lawful permanent resident, or protected individual) as defined under ITAR regulations?

Do you meet the educational and experience requirements for this role?

Can you commute to the job location or relocate if necessary?

Summary:

Ensure delivery of high-quality customer service during customer visits, trade shows, air shows, conferences, product demonstrations, evaluations, and special events

Provide support to senior management and assist with planning and execution of marketing and customer engagement activities

Manage budgets and oversee distribution of promotional materials

Coordinate agendas and logistics for exhibit participation, product demonstrations, evaluations, and special events

Ensure adherence to project plans, customer commitments, budgets, schedules, and company ethics and compliance guidelines

Serve as a liaison between customers and executive leadership

Support aftermarket customer service operations using Boeing/Spirit quoting systems

Determine production status and check systems for availability of replacement parts

Collaborate with Manufacturing Engineers (MEs) on spare part configurations

Make make/buy decisions and manage the full quoting process through customer delivery

Support Aircraft on Ground (AOG) and spare parts requirements to ensure minimal operational downtime

Act as a liaison with Boeing on customer requests and aftermarket support needs

Play a critical role in supporting the operational readiness of the flying fleet

Requirements:

Minimum of 5 years of customer service experience

Strong attention to detail and organizational skills

Aerospace experience or a degree combined with customer service experience

Ability to manage multiple priorities in a fast-paced environment

Must be a U.S. Person (as defined by ITAR).

About Us:

The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract-to-hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles.

As trusted partners to leading aerospace and defense OEMs and Tier 1 suppliers, we connect professionals with career opportunities to grow and excel in aviation, aerospace, and defense.

Eligibility Requirements:

Must be a U.S. Person (U.S. citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3)) to comply with ITAR regulations.

Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense

Take your career to new heights apply today!