Take Off in Your Career: Join Aviation Customer Support in Anchorage, Alaska

Location: Anchorage, AK 99502
Job Type: Full-Time | 12-Month Consultant Assignment
Schedule: Monday–Friday (5x40) with flexible shifts
Pay Rate: $23.58 – $27.86 per hour

Make Every Passenger Journey Count

PDS Tech Commercial is partnering with a leading aviation organization to find a dedicated Aviation Customer Support professional. In this high-impact role, you’ll serve as the face of the operation—ensuring smooth, safe, and positive travel experiences for more than 45,000 passengers.

If you thrive in fast-paced environments, enjoy problem-solving, and take pride in delivering exceptional service, this is your runway to a rewarding career.

What You’ll Do

As a Ticket Counter Agent, you’ll play a critical role in daily airport operations:

• Provide top-tier customer service for ticketing, check-in, and passenger assistance
• Manage baggage check and routing to appropriate destinations
• Issue boarding passes and prepare passenger manifests
• Make clear and timely public announcements for arrivals and departures
• Verify passenger identification in compliance with security protocols
• Coordinate with flight crews, operations teams, and airport personnel
• Handle delays due to weather or mechanical issues with professionalism and urgency
• Process claims for lost, delayed, or damaged baggage
• Maintain confidentiality of sensitive passenger information
• Support boarding procedures to ensure timely departures
• Assist passengers requiring additional services or accommodations
• Collaborate with airlines and airport teams during disruptions
• Keep ticket counter and office spaces clean, organized, and professional
• Prepare operational reports and assist with administrative tasks

Work Schedule

• Flexible shifts based on flight schedules:
  • 4:30 AM – 1:30 PM
  • 5:00 AM – 2:00 PM
  • 10:00 AM – 8:00 PM
• Primarily Monday–Friday with occasional weekends
• Overtime and holiday work may be required

What You Bring

Required Qualifications:

• Minimum 3 years of administrative experience with public interaction
• At least 3 years in a customer service role
• Ability to obtain a SIDA (Secure Identification Display Area) badge
• Ability to lift up to 70 lbs and stand for extended periods
• Flexibility to work varied shifts, overtime, and holidays
• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
   

Preferred Qualifications:

• 5+ years of aviation or ticket counter experience
• Familiarity with Sabre, Apollo, Fast Air, or similar systems
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Knowledge of airport operations or North Slope logistics
• Strong communication, teamwork, and problem-solving skills
• Ability to work independently in a fast-paced setting

Why Join Us

• Be part of a mission-driven aviation team supporting critical operations
• Gain valuable experience in a dynamic, high-visibility role
• Work in one of the most unique and scenic locations in the U.S.
• Competitive hourly pay with opportunities for overtime
• Collaborative culture focused on safety, accountability, and teamwork
• Build a career pathway within aviation and logistics

Ready for Takeoff? Apply Today

If you’re ready to bring your customer service expertise to the aviation industry and make a meaningful impact every day, we want to hear from you.

Apply now and start your journey in Aviation Customer Support.

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Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.