Keep Critical Systems Running — Join as an Incident Manager in Aerospace Operations

Location: Annapolis, MD
Schedule: Monday–Friday | 7:00 AM – 3:30 PM (EST)
(24/7/365 Operations Center – some weekends & holidays required; non-rotating shift)
Pay Rate: $34.66/hour
Job Type: Full-Time | 12-Month Contract

Be the First Line of Defense in Mission-Critical Operations

PDS Tech Commercial is partnering with a leader in the aviation industry to hire a skilled Incident Manager (Tier 2). In this high-impact role, you’ll help ensure the reliability of global communication networks that support aviation operations. Your work will directly contribute to system uptime, customer satisfaction, and operational continuity in a fast-paced Network Operations Center (NOC) environment.

What You’ll Do

As an Incident Manager, you will:

• Monitor network systems and coordinate with telecom providers to restore service quickly and efficiently

• Track and document incidents in real time using incident management tools

• Troubleshoot and resolve network and system issues with limited to moderate complexity

• Support high-availability IP networks, messaging systems, and air-to-ground communication platforms

• Escalate and collaborate with senior team members on complex or critical issues

• Analyze system performance and proactively identify risks and improvement opportunities

• Participate in network design, deployment, and configuration support

• Provide clear guidance to customers and internal teams to resolve technical issues

• Apply established processes with precision, ensuring minimal disruption to services

• Manage multiple priorities in a fast-paced, high-visibility environment

What You’ll Learn

You’ll receive structured training across three critical NOC functions:

• Transport: Monitoring core-to-edge network infrastructure (routers, switches, firewalls, circuits)

• DataLink: Supporting air-to-ground communication systems and ground station operations

• Applications: Overseeing messaging systems that enable the flow of millions of daily communications

What You Bring

Required Qualifications:

• AA/AS degree with 6+ years of experience OR HS Diploma/GED with 2+ years of relevant experience

• CCNA, Security+, or equivalent (or currently pursuing)

• Knowledge of TCP/IP networking protocols and system interconnectivity

• Experience troubleshooting Cisco devices

• Familiarity with HSRP/BGP routing protocols

• Prior customer service experience

• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
   

Preferred Skills:

• Strong multitasking and prioritization abilities

• High attention to detail in incident tracking and resolution

• Ability to work effectively in a 24/7 operations environment

• Collaborative mindset with strong communication skills

Why Join Us

At PDS Tech Commercial, you’ll be part of a team that keeps critical aviation communication systems running smoothly across the globe. This is your chance to work in a dynamic, mission-driven environment where every decision matters.

What you can expect:

• Competitive pay with stable, full-time hours

• Exposure to cutting-edge network operations and aerospace systems

• Hands-on training across multiple NOC disciplines

• A collaborative team environment focused on innovation and reliability

• The opportunity to grow your technical expertise in a high-demand field

Ready to Take Control of Critical Operations?

If you’re a problem-solver who thrives under pressure and is passionate about network performance and reliability, this is your opportunity to make a real impact.

Apply today and help keep the systems that power aviation running seamlessly.

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