Be the Voice of Aviation Excellence: Join Us as a Customer Support Manager

Location: Hialeah, FL
Job Type: Full-Time | 6-Month Consultant Assignment
Schedule: Monday–Friday
Pay Rate starting at : $16.21 and up per hour (DOE)

Deliver Service That Keeps Aviation Moving

PDS Tech Commercial is partnering with a leader in the aviation industry to hire a dedicated Customer Support Manager who thrives in fast-paced, customer-focused environments. In this role, you’ll serve as a critical link between customers, suppliers, and internal teams—ensuring seamless communication, timely delivery of spare parts, and exceptional service experiences.

Your ability to coordinate, problem-solve, and communicate effectively will directly impact customer satisfaction and operational success.

What You’ll Do

Take ownership of the customer experience by:

• Coordinating responses to customer inquiries related to spare parts and service needs

• Facilitating resolution of delivery issues and ensuring timely order fulfillment

• Collecting, processing, and managing supplier and customer data related to orders and services

• Entering, tracking, and monitoring customer orders, materials, and delivery requirements

• Coordinating returns and ensuring proper documentation and follow-through

• Communicating proactively with customers and internal stakeholders to provide updates and solutions

• Supporting continuous improvement in customer service processes and response times

What You Bring

Required Qualifications:

• Previous experience in customer service, order coordination, or support roles

• Strong communication skills with a customer-first mindset

• Ability to manage multiple tasks and priorities in a fast-paced environment

• Attention to detail and strong organizational skills

• Basic computer proficiency and experience with data entry or order tracking systems

Preferred Qualifications:

• Experience in aviation, manufacturing, or supply chain environments

• Familiarity with spare parts logistics or order fulfillment processes

• Proven ability to resolve customer issues efficiently and professionally

Why Join Us

At PDS Tech Commercial, you’ll play a vital role in supporting an industry where reliability and responsiveness matter every day.

• Competitive hourly pay with full-time stability

• Opportunity to work with a respected leader in the aviation industry

• Build valuable experience in logistics, customer operations, and supply chain coordination

• Collaborative team environment focused on service excellence

• A chance to grow your career in a high-demand, fast-paced industry

Ready to Make an Impact?

If you’re a problem-solver who enjoys helping customers and keeping operations running smoothly, we want to hear from you.

Apply today and help deliver the service that keeps aviation moving forward.

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               

 

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• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.