Be the Voice of Excellence in Aviation — Join Us as a Customer Relations Specialist

Location: Cedar Rapids, IA 52411 (Hybrid | First 2 Months Onsite for Training – Required)
Job Type: Full-Time Consultant (12-Month Assignment)
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Pay Rate: $22.81 per hour

Where Customer Experience Meets Aviation Precision

PDS Tech Commercial is partnering with a leader in the aviation industry to hire a dedicated Customer Relations Specialist. In this role, you’ll serve as the primary point of contact for customer orders and sales support—ensuring seamless communication, accurate order processing, and on-time delivery. Your attention to detail and commitment to service will directly impact customer satisfaction and operational success.

What You’ll Do

As a key member of the sales support team, you will:

• Serve as the primary customer contact for all sales order activities and inquiries

• Create, process, and oversee sales orders to ensure accuracy and compliance

• Facilitate and monitor exchange orders, warranty requests, credits, and purchase requests

• Manage administrative tasks related to order processing and material transactions

• Collaborate with cross-functional teams including Sales, Product Line, Repairs, Finance, Global Trade, and Purchasing

• Communicate with internal and external customers to resolve transactional issues efficiently

• Manage shared sales support inboxes, ensuring timely routing and completion of requests

• Ensure compliance with Global Trade policies and DOC/DOS export regulations

• Support the creation and improvement of procedures and workflows across departments

• Track order progress to ensure shipments and invoicing meet customer and company commitments

What You Bring

Required Qualifications:

• Experience in customer service, sales support, or order administration roles

• Strong attention to detail with the ability to manage and track multiple tasks

• Excellent communication skills and customer service orientation

• Ability to thrive in a fast-paced, multitasking environment

• Dependability and commitment to following through on assignments

• Proficiency in standard business systems and Microsoft Office tools

Preferred Qualifications:

• Experience in aviation, aerospace, or a regulated industry

• Familiarity with global trade or export compliance processes

• Experience supporting sales teams or managing order workflows

• Demonstrated ability to improve processes and contribute to team efficiency

Why Join Us

At PDS Tech Commercial, you’ll be part of a team that values collaboration, accountability, and continuous improvement. This is your chance to grow your career while supporting a global aviation leader.

What You Can Expect:

• Competitive hourly pay

• Hybrid work flexibility after initial onsite training

• Exposure to aviation operations and global trade processes

• A supportive, team-oriented culture focused on success

• Opportunities for professional development and skill-building

Ready to Elevate the Customer Experience?

If you’re a detail-driven professional with a passion for customer service and operational excellence, we want to hear from you.

Apply today and help deliver world-class service in the aviation industry.

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
 

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.