Keep Aviation Connected Around the Clock: Join Us as a Tech Support Specialist (NOC)

Location: Annapolis, MD
Schedule: Monday–Friday | 3rd Shift (11:00 PM – 7:30 AM)
Pay Rate: $34.66 per hour
Job Type: Full-Time | 12-Month Consultant Assignment

Power Critical Systems That Keep the World Flying

PDS Tech Commercial is partnering with a leader in the aviation industry to hire a skilled and driven Tech Support Specialist to join a Tier 2 Network Operations Center (NOC). In this high-impact role, you’ll monitor, troubleshoot, and resolve network and system issues that support global aviation communications.

If you’re a night-shift problem solver who thrives under pressure, enjoys tackling technical challenges, and values precision and uptime, this is your chance to play a key role in keeping aviation systems running 24/7.

What You’ll Do

As a Tech Support Specialist, you’ll be at the heart of network operations, ensuring reliability across critical systems. Your responsibilities will include:

• Monitoring network management systems and coordinating with telecom providers to restore services quickly
• Managing and updating incident records with accuracy and timeliness
• Troubleshooting system and network issues across IP networks, messaging systems, and air-to-ground communications
• Resolving routine technical issues independently and escalating complex problems as needed
• Collaborating with senior team members to address moderate to high-impact incidents
• Monitoring and maintaining performance of routers, switches, firewalls, and communication systems
• Supporting deployment, configuration, and maintenance processes while identifying opportunities for efficiency improvements
• Participating in network solution design and configuration efforts
• Providing clear, detailed guidance to customers to resolve technical issues
• Training across three NOC functions: Transport, DataLink, and Applications
• Managing multiple priorities in a fast-paced, 24/7 operational environment (including some weekends and holidays)

What You Bring

Required Qualifications:

• Network+ Certification
• Strong understanding of TCP/IP networking, hardware/software integration, and IT infrastructure
• Knowledge of ITIL/ITSM concepts and best practices
• Experience troubleshooting Cisco devices and working with HSRP/BGP routing protocols
• Associate degree (or equivalent 2-year technical training) with 1–2 years of experience OR high school diploma/GED with 2+ years of relevant experience
• Excellent multitasking, prioritization, and problem-solving skills
• Strong attention to detail and customer service mindset
• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
   

Preferred Qualifications:

• CCNA Certification
• Experience with tools such as Remedy, Netcool, Office 365, or ServiceNow
• Familiarity with network monitoring and incident management systems

Why Join Us

At PDS Tech Commercial, you’ll be part of a team supporting one of the most innovative organizations in aerospace technology. Here’s what sets this opportunity apart:

• Competitive pay with consistent full-time hours
• Hands-on experience in a high-availability, mission-critical NOC environment
• Exposure to advanced aviation communication systems and global networks
• A culture that values diversity, innovation, and collaboration
• Opportunities to expand your technical expertise across multiple network domains
• Work that directly impacts safety, connectivity, and operational excellence in aviation

Ready to Take Control of the Network?

If you’re ready to bring your technical expertise to a role where every second counts, we want to hear from you.

Apply today and help keep aviation systems connected—24/7, 365 days a year.

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