Deliver Solutions That Keep Aircraft Moving as a Customer Resolution Specialist

Location: Peachtree City, GA | Payrate: $25 to $29.hour (based on experience)

PDS Tech Commercial is partnering with a leader in the aerospace industry to hire a detail-driven Customer Resolution Specialist who thrives in fast-paced, customer-focused environments. If you enjoy solving problems, managing complex orders, and delivering exceptional service, this is your opportunity to make a direct impact on aviation operations.

Make an Impact

As a Customer Resolution Specialist, you will manage the end-to-end processing of aircraft spare parts orders for customers across the Americas. Your ability to respond სწრაფly, resolve issues, and maintain accurate order flow will directly impact customer satisfaction, on-time delivery, and operational success in a high-stakes aerospace environment.

What You Will Do

Core Responsibilities (85%)

• Manage and proactively maintain a customer-specific open order book

• Respond quickly and effectively to customer inquiries, ensuring high-quality communication

• Identify and resolve blockers impacting quotes, orders, and deliveries

• Support on-time material delivery to meet customer expectations

• Train and support customers on e-commerce platforms

• Monitor and improve KPIs such as:

  • Open Order Book Health

  • First Qualified Response Time

  • Ticket Resolution Time

  • On-Time Delivery Performance

• Collaborate with internal teams and keep leadership informed of progress and risks

• Contribute to continuous improvement of customer satisfaction and internal processes

• Participate in team meetings and cross-functional collaboration

Additional Responsibilities (15%)

• Participate in or lead customer meetings as needed

• Support cross-functional projects and initiatives

• Assist other teams and regions based on workload demands

• Contribute to improved communication and customer order performance

• Ensure compliance with company policies, procedures, and quality standards

Required Qualifications

• High School Diploma or Associate’s Degree

• 1–3 years of customer service experience in a similar environment

• Strong computer proficiency (85% of role is system-based)

• Experience with Office 365 or Google Suite, including spreadsheets and databases

• Excellent written and verbal communication skills

• Strong attention to detail and organizational skills

• Ability to multitask and work under pressure in a fast-paced environment

• Self-starter with the ability to manage responsibilities independently

Preferred Qualifications

• Experience with end-to-end order processing or aviation industry knowledge

• Familiarity with systems such as SAP, Skywise, C4C, Back Office, or Freshdesk

• Strong analytical and problem-solving skills

• Experience managing customer portfolios or complex order flows

• Intercultural awareness and ability to work with global teams

Why Join Us

At PDS Tech Commercial, you’ll be part of a team supporting a global aerospace leader where your work directly impacts customer success and operational performance. In this role, you will:

• Work in a high-performing, collaborative team environment

• Gain exposure to global aviation supply chain and customer operations

• Build expertise in complex order management and customer resolution

• Contribute to a culture focused on continuous improvement and customer satisfaction

• Grow your career in a dynamic, technology-driven environment

Apply Today

If you are a proactive problem solver with strong technical skills and a passion for delivering exceptional customer service, we want to hear from you.

Join PDS Tech Commercial and help ensure the right parts get to the right place—keeping aircraft and operations running smoothly.

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.             

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.