Keep Aerospace Moving—Become a Customer Support Specialist Who Makes an Impact

PDS Tech Commercial is partnering with a leading force in the aerospace industry to find a detail-driven, relationship-focused Customer Support Specialist. If you thrive on solving problems, analyzing data, and supporting mission-critical operations, this is your opportunity to play a vital role in keeping aircraft—and business—moving forward.

Job Title: Customer Support Specialist
Job Type: Full time; Consultant (12 months) 
Location: Hialeah, FL
Schedule: Monday to Friday; 
Pay Rate: $19.38 to $26.00 per hour

Your Impact

As a Customer Support Specialist, you’ll serve as a key link between customers, suppliers, and internal teams—ensuring the seamless ordering, delivery, and support of essential aerospace spare parts and services. Your work directly contributes to operational efficiency, customer satisfaction, and the reliability of high-performance aviation systems.

What You’ll Do

• Analyze supplier and customer data related to spare parts ordering and delivery

• Process and evaluate returned materials from customers

• Respond to customer inquiries regarding spare parts requirements and resolve delivery issues

• Track, create, and monitor performance metrics to drive continuous improvement

• Build and maintain strong, long-term customer relationships

• Develop a deep understanding of customer operations, culture, and business strategies

• Collaborate cross-functionally to ensure timely and effective solutions

What You Bring

Required Qualifications:

• Proven experience in customer service (non–call center environment)

• Strong proficiency in Microsoft Excel

• Excellent analytical and problem-solving skills

• Strong communication and relationship-building abilities

Preferred Qualifications:

• Experience with SAP

• Background in program management or account management

• Familiarity with supply chain, logistics, or aerospace environments

Why Join Us

• Meaningful Work: Support a globally recognized aerospace leader and contribute to mission-critical operations

• Career Growth: Gain valuable experience in a high-demand industry with opportunities to expand your skill set

• Collaborative Culture: Work alongside knowledgeable professionals in a supportive, team-oriented environment

• Competitive Pay: Starting at $19.38-$26.00 per hour

• Structured Schedule: Monday through Friday workweek for better work-life balance

• Stability with Flexibility: Full-time, 12-month consultant role with potential for extension or future opportunities

Position Details

• Job Title: Customer Support Specialist

• Location: Hialeah, FL

• Schedule: Monday – Friday

• Job Type: Full-Time | 12-Month Consultant Assignment

Ready to Take Off?

If you’re ready to bring your analytical mindset and customer-first approach to a dynamic aerospace environment, we want to hear from you. Apply today and help power the future of aviation with PDS Tech Commercial.

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