Be the Voice of Aerospace Excellence – Customer Service Representative Needed

Location: Wichita, KS
Job Type: Full-Time Consultant (24 Months)
Schedule: Monday–Friday | 1st Shift (7:00 AM – 3:30 PM)
Pay Rate: $22.91 per hour

Deliver Exceptional Service That Keeps Aerospace Moving

PDS Tech Commercial is partnering with a leading aerospace organization to hire a Customer Service Representative who thrives in a fast-paced, detail-driven environment. In this role, you’ll serve as a key point of contact for customers—ensuring seamless communication, accurate order processing, and top-tier service across logistics and repair operations.

Your work will directly impact customer satisfaction and operational efficiency in a highly technical, mission-driven industry.

What You’ll Do

As a Customer Service Representative, you will:

• Manage customer accounts, including logistics coordination, contract support, and relationship management
• Process repair orders and quotes in accordance with standard procedures
• Handle high volumes of written communication with accuracy and professionalism
• Route customer inquiries to the appropriate teams when necessary
• Create and maintain documentation for equipment receipt, repair, and compliance requirements
• Utilize SAP systems to input and retrieve repair and material data
• Collaborate with internal departments such as warranty, billing, and credit teams
• Maintain knowledge of company products and services to effectively support customers
• Track and document customer service trends to support continuous improvement
• Perform light physical tasks such as boxing/unboxing materials (up to 15 lbs)

What You Bring

Required Qualifications:

• High School Diploma or AA/AS degree with 4+ years of relevant experience
  (or 6+ years of experience in lieu of formal education)
• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
   
• Previous experience in a customer-facing role
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and email communication
• Ability to manage multiple tasks and high-volume workloads with accuracy

Preferred Qualifications:

• Experience using SAP or similar enterprise systems
• Background in logistics, repair operations, or technical customer support

Why Join Us

• Make an Impact: Play a vital role in supporting aerospace operations and customer satisfaction
• Stable, Long-Term Opportunity: 24-month assignment with consistent weekday hours
• Collaborative Environment: Work alongside cross-functional teams in a supportive setting
• Skill Development: Gain experience with enterprise systems and aerospace processes
• Competitive Pay: Reliable hourly compensation with a steady schedule
• Purpose-Driven Work: Contribute to an industry that keeps the world connected

Ready to Elevate the Customer Experience?

If you’re detail-oriented, customer-focused, and ready to grow your career in aerospace, we want to hear from you.

Apply today and become a key part of delivering excellence in every customer interaction.

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• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.