Engineer I
Chipton-Ross is seeking an Engineer I for a contract opportunity in Wall Township, NJ.
BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
5 years of experience in engineering or repair position related to commercial and/or general aviation is required: design engineering, or sustaining, or technical support, service engineering, training.
Ability to work several issues in parallel.
Ability to work in team.
Ability to read, analyze, and interpret engineering drawings, specifications charts, wiring diagrams, schematics, and assembly/test procedures.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to solve complex technical problems and possess a strong ownership and drive to bring issues to closure.
Ability to work unsupervised in a highly dynamic environment.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to management, public groups, and/or top management.
Ability to lead a technical meeting.
Ability to give technical presentations to customers.
POSITION RESPONSIBILITIES:
Within the Customer Support and Services (CSS) department, the Product Support Engineering department is responsible for providing technical support to customers in the resolution of problems that arise after the entry into service of commercial aircraft and in the development of new products.
As a Product Support Engineer (PSE), you are the pivot between the technical problems of customers (airlines, aircraft manufacturers) and the design office.
You are responsible for customer satisfaction at the technical level, the proper functioning of our products, and the reporting of in-service events related to flight safety.
You are responsible for all client products across a portfolio of commercial platforms.
Provide technical answers to questions from external and internal customers
Propose solutions to in-service problems in order to meet customer expectations
Ensure technical follow-up of the problems identified by our customers
Educate customers on good maintenance practices on our products
Lead and participate in technical reviews at customers' sites and/or conferences
Support the Safran Aerosystems teams for technical matters (validation of technical warranties, in-service behavior, identification of induced damage, etc.) and for their customer visits (provide information, train on technical subjects, participate in reviews)
Carry out interventions at customers' sites
Present the technical behavior of systems in service
Train on the use of the products in conjunction with the training team and maintenance technicians
Identify, quantify, and report major technical problems, participate in their resolution with the design offices
Analyze technical problems reported by customers (airlines or aircraft manufacturers), coordinate and present the current situation as well as the overall problems of the fleet
Lead the expertise of new damage cases, work on the identification of root causes and potential solutions
Carry out feedback analyses and support the operational reliability calculations of the products, then alert and initiate the necessary actions with the sustaining, design office and program teams. Collect in-service behavior information from customers.
Collaborate in the definition of improvement plans for design changes. Participate in the development and monitoring of the development of solutions.
Participate in the definition of acceptable damage criteria and product return to service studies
Be the pilot of the after-sales department for the implementation of technical modifications to products in service
Participate in in-service product improvement plans
Pilot cross-functional teams responsible for supporting sales and repairs of evolving products
Validate and prioritize maintenance technical documentation update needs
Provide feedback
Share support requirements and feedback with internal development and support teams
Contribute to product improvement
Report service experience during the design of new products and support the Integrated Logistics Support (ILS) department in the development of maintainability plans for new products
Take action for flight safety
Report and analyze topics related to the safety of operations in compliance with deadlines
Bring technical expertise to customers to investigate root causes
Participate in the causal analysis, the 8D process, and implementing changes
PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):
PHYSICAL REQUIREMENTS (if noted by client in their req):
REQUIRED EDUCATION:
Bachelor or Masters Degree in Mechanical Engineering or Aerospace Engineering, or 5 to 10 years related experience; or equivalent combination of education and experience.
Engineering degree and/or experience preferable in mechanics, especially pneumatics.
WORK HOURS:
Full-Time- Monday- Friday 08:00am-05:00pm
Job Location: Wall Township, NJ
Rate: $DOE
Duration: 4 months
Input Date: 03/20/2026
Attention: Robert Davis
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: rdavis@chiptonross.com
Website: www.chiptonross.com
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