Be the Voice of Aerospace Excellence – Customer Account Specialist Opportunity in Phoenix, AZ

Position: Customer Account Specialist
Location: Phoenix, AZ 85034
Job Type: Full-Time, Consultant (12 Months)
Schedule: Monday–Friday | 1st Shift (8:00 AM–5:00 PM)
Pay Rate: $36.17 per hour

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
 

Make an Impact in the Aerospace Industry

PDS Tech Commercial is partnering with a leader in the aerospace industry to find a motivated and customer-focused Customer Account Specialist to support a high-performing Maintenance, Repair, and Overhaul (MRO) operation in Phoenix. In this role, you’ll be the trusted point of contact for customers, ensuring seamless repair order management, exceptional service delivery, and operational excellence. Your work will directly contribute to keeping aircraft systems reliable and mission-ready.

What You’ll Do – Day-to-Day Responsibilities

As a key member of the customer support team, you will:

• Serve as the primary liaison between internal teams and external customers, delivering outstanding service and timely communication.

• Process a high volume of computer-based transactions, managing 150+ repair orders daily.

• Administer commercial and military repair orders from acknowledgment through quoting, processing, and invoicing.

• Interpret and execute customer contractual requirements with precision and attention to detail.

• Proactively manage order flow to meet customer service levels and mitigate risks related to delivery timelines and financial penalties.

• Evaluate warranty claims for validity and determine appropriate disposition.

• Ensure compliance with Global Trade and regulatory requirements.

• Collaborate cross-functionally to resolve issues, improve processes, and drive customer satisfaction.

Required Qualifications

• Bachelor’s degree.

• Strong organizational, analytical, and problem-solving skills.

• Ability to work independently while thriving in a collaborative, team-oriented environment.

• Exceptional attention to detail and critical thinking skills.

• Demonstrated ability to manage multiple priorities in a fast-paced environment.

• Strong communication and customer service skills.

• Proficiency with computer systems and high-volume transaction processing.

Preferred Qualifications

• Experience with SAP.

• Knowledge of U.S. Government repair contract administration.

• Familiarity with FAR and DFAR regulations.

• Experience with CAV and PIEE systems.

Why Join Us

At PDS Tech Commercial, you’ll be part of a culture that values innovation, integrity, and teamwork. We are committed to supporting your professional growth while connecting you to impactful opportunities within the aerospace sector.

You can expect:

• Competitive pay and consistent first-shift schedule.

• Hands-on experience supporting critical aerospace operations.

• A collaborative and inclusive work environment.

• Opportunities to expand your skills in customer account management, compliance, and aerospace repair operations.

• A chance to make a meaningful difference in a high-tech, mission-driven industry.

Ready to Elevate Your Career?

If you are a detail-oriented professional passionate about customer service and aerospace excellence, we want to hear from you. Apply today and take the next step in your career with PDS Tech Commercial.

Submit your application now to get started.

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