Be the Face of Flight Excellence – Aviation Customer Support | Anchorage, AK

Deliver Exceptional Service at the Front Line of Aerospace Operations

PDS Tech Commercial is partnering with a leader in the aerospace industry to hire an experienced Aviation Customer Support professional in Anchorage, Alaska. In this high-visibility role, you’ll serve more than 45,000 passengers annually—ensuring smooth check-in, accurate documentation, and outstanding service at every stage of the travel experience.

If you thrive in a fast-paced airport environment where professionalism, safety, and precision matter, this opportunity puts you at the center of mission-critical aviation operations.

Position Details

• Job Title: Aviation Customer Support

• Job Type: Full-Time | Consultant (12-Month Assignment)

• Location: Anchorage, AK 99502

• Schedule: Monday–Friday | First Shift (Flexible between 4:30 AM – 8:00 PM; occasional weekends and holidays required)

• Pay Rate:  $23.58 to $27.86 per hour

Typical Shifts May Include:

• 4:30 AM – 1:30 PM

• 5:00 AM – 2:00 PM

• 10:00 AM – 8:00 PM

What You’ll Do

As a Ticket Counter Agent, you will be the first point of contact for passengers, delivering exceptional customer service while maintaining strict operational and security standards.

Your responsibilities include:

• Assisting passengers with ticketing, check-in, baggage handling, and flight inquiries

• Preparing, printing, and distributing manifests and boarding passes

• Verifying passenger identification in compliance with company and security requirements

• Checking baggage for proper destination routing

• Making public address announcements for arrivals and departures

• Coordinating law enforcement travel authorizations when required

• Maintaining confidentiality of passenger manifests and sensitive information

• Communicating flight updates to crews, logistics personnel, airport staff, and North Slope Security offices

• Managing delays due to weather or mechanical issues and keeping passengers informed

• Submitting Incident and Safety Reports for operational deviations

• Overseeing safe boarding and timely flight closures

• Processing claims for lost, delayed, or damaged baggage

• Maintaining a clean, professional ticket counter and office environment

• Preparing reports and documentation related to ticket counter operations

• Providing administrative support to supervisors and collaborating across teams

This role demands attention to detail, adaptability, and a calm, solutions-oriented approach in a constantly changing operational environment.

What You Bring

Required Qualifications

• Legal authorization to work in the United States

• Minimum 3 years of administrative experience involving direct public interaction

• At least 3 years of customer service experience

• Current or ability to obtain a state-issued Airport SIDA badge

• Ability to lift up to 70 pounds

• Ability to stand for extended periods

• Willingness to work flexible shifts, including evenings, holidays, occasional weekends, and overtime

Preferred Qualifications

• 5+ years of aviation ticket counter or passenger service experience

• Familiarity with Sabre, Apollo, Fast Air, or similar check-in systems

• Proficiency in Microsoft Excel, Word, and PowerPoint

• Understanding of airport passenger services and North Slope operations

• Ability to work independently in fast-paced environments

• Strong accountability, planning, and execution skills

• Active listening skills and ability to build collaborative relationships

Why Join Us?

When you join PDS Tech Commercial, you step into a dynamic aviation environment where safety, teamwork, and service excellence drive success.

You’ll benefit from:

• Competitive hourly pay

• Experience partnering with a respected aerospace industry leader

• A collaborative team culture focused on accountability and professionalism

• Exposure to high-volume, mission-driven aviation operations

• Opportunities to strengthen your aviation operations and customer service expertise

This role places you at the forefront of aviation logistics—where every interaction supports safe, efficient travel.

Ready to Elevate the Passenger Experience?

If you’re a customer-focused professional who thrives in high-energy aviation environments and takes pride in delivering exceptional service, we want to hear from you.

Apply today and become a vital part of a team that keeps aerospace operations moving forward.

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