Keep Alaska Flying – Aviation Customer Support | Anchorage, AK

Be the Operational Backbone of Remote Aviation Excellence

PDS Tech Commercial is partnering with a respected leader in the aviation industry to hire an Aviation Customer Support professional in Anchorage, Alaska. In this high-impact role, you’ll help coordinate passenger and flight operations supporting North Slope energy operations—ensuring crews, aircraft, and critical supplies move safely and efficiently in one of the most unique aviation environments in the world.

If you thrive in fast-paced, mission-driven operations and enjoy being at the center of coordination and communication, this opportunity is for you.

Position Details

• Job Type: Full-Time | Consultant (12-Month Assignment)

• Location: Anchorage, AK 99502

• Schedule: Monday–Friday | First Shift (Occasional weekends as needed)

• Pay Rate: $34.02 to $41.29 per hour 

What You’ll Do

As part of the Flight and Passenger Operations Team, you will play a critical role in supporting a fleet of Q400 aircraft, Twin Otter, and CASA aircraft transporting workers and supplies across Alaska’s North Slope.

Your responsibilities will include:

• Coordinating with travel planners to meet passenger travel needs

• Utilizing the iLogistics passenger reservation system to manage bookings

• Managing incoming calls and delivering exceptional customer service

• Conducting flight following and providing weather and runway condition updates to pilots

• Coordinating and distributing flight information to crews, ground support, maintenance teams, and North Slope personnel

• Adapting to operational changes due to weather or mechanical issues

• Supporting irregular operations such as aircraft diverts or maintenance delays

• Preparing operational reports and documentation

• Playing a key role in emergency response operations when required

This role demands precision, adaptability, and strong communication skills in a dynamic aviation environment.

What You Bring

Basic Qualifications

• 3+ years of experience in an administrative or clerical role

• 3+ years of customer service experience

• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook)

• Willingness and ability to work weekends, overtime, and holidays as needed

Preferred Qualifications

• Experience with the iLogistics reservation system

• Experience in aircraft flight following or FAA Dispatch license

• Familiarity with North Slope operations and terminology

• Ability to work effectively in a diverse cultural environment

• Strong time management and prioritization skills

• Ability to interpret and apply standard operating procedures

• High integrity with the ability to maintain confidentiality

• Typing speed of 50+ WPM

• Ability to perform in a fast-paced, high-visibility, constantly evolving environment with minimal supervision

Why Join Us?

This is more than a customer support role—it’s a chance to support aviation operations that serve critical energy infrastructure in one of the most challenging and rewarding environments in the country.

When you join PDS Tech Commercial, you gain:

• Competitive compensation

• Exposure to specialized aviation operations in Alaska

• Experience in a highly coordinated, mission-critical environment

• A collaborative team culture built on safety, communication, and accountability

• The opportunity to build valuable aviation operations expertise

You’ll be part of a team that keeps Alaska’s workforce moving—safely, efficiently, and reliably.

Ready to Launch Your Aviation Career?

If you’re detail-oriented, adaptable, and ready to support high-stakes aviation operations, we want to hear from you.

Apply today and help keep Alaska’s aviation operations running strong

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