Emergency Dispatch Specialist

Description:
Chipton-Ross is seeking 6 Emergency Dispatch Specialists for a contract opportunity in Mesa, AZ.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
• 1+ years of experience working as an emergency dispatcher at an Emergency Communications Center (ECC)/Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection, or Emergency Medical Services
• 1+ years of experience multi-tasking in a critical/crisis oriented, team environment
• Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint
• Experience with the position responsibilities of this position
• Regular and predictable attendance is required

POSITION RESPONSIBILITIES:
The Global Security Operation Center (GSOC) is a dynamic organization that serves as a resource and Communication hub within Security and Fire, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire operations and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent. Duties may include (but are not limited to):
• Responsible for answering and entering emergency calls while simultaneously dispatching for, and monitoring multiple fire and security radio channels with moderate to high volume radio traffic
• Provide approved Pre-Arrival Instructions according to policies and procedures
• Make required and requested notifications
• Working in a team environment
• Support training and Standard Operating Procedures (SOP) formulation as needed
• Candidate will be Emergency Medical Dispatch (EMD) trained in-house
• Maintaining excellent attendance
• Providing excellent, empathetic customer service, and professionalism with all client interactions in a crisis communications center environment
• Working under stressful situations in a collaborative team environment
• Hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)
• Ability to make critical decisions in real-time

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):
• Bachelor's degree or equivalent work or military experience

REQUIRED EDUCATION:
Accredited education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).

WORK HOURS:
FULL TIME/VARIABLE SHIFTS; This position requires the ability to work a rotating schedule and variable shifts, to include night shifts, weekends, and holidays.

PER CLIENT: Candidates who do not have the flexibility to work all shifts or variable shifts should not apply for this opportunity.
 
Job Number: 217017
Job Location: Mesa, AZ
Rate: Up to $31.88 DOE
Duration: 6 Months
Input Date: 02/10/2026
Last Updated: 02/20/2026
Firm Name: CHIPTON ROSS
Attention: Silmese Graves
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: sgraves@chiptonross.com
Website: www.chiptonross.com
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