Emergency Dispatch Specialist – Protect, Respond, and Make an Impact

PDS Tech Commercial, in partnership with a leading force in the aerospace industry, is seeking a highly skilled Emergency Dispatch Specialist to support a world class Global Security Operations Center (GSOC) in Mesa, AZ. This is your opportunity to play a critical role in safeguarding people, property, and mission?essential operations across the United States.

About the Role

As an Emergency Dispatch Specialist, you will be at the center of a fast-paced, 24/7/365 operation that supports Security and Fire Operations, including Emergency Medical Services. Your work will directly enhance the safety, continuity, and resilience of a major aerospace organization. This position is full-time and operates on a rotating schedule with variable shifts, including nights, weekends, and holidays.

What You’ll Do

In this role, you will serve as a vital communications lifeline, managing and coordinating responses during urgent and high-pressure situations. Your responsibilities will include:

• Answering and entering emergency calls with precision and professionalism

• Dispatching and monitoring multiple fire and security radio channels with moderate to high volume

• Providing approved Prearrival Instructions based on established protocols

• Making timely and accurate notifications as required

• Working collaboratively within a strong team environment

• Supporting training initiatives and helping refine Standard Operating Procedures (SOPs)

• Receiving in-house Emergency Medical Dispatch (EMD) training

• Upholding excellent attendance and delivering empathetic, customer focused service

• Handling high stress situations with composure and teamwork

• Accurately documenting real?time information within Computer Aided Dispatch (CAD) systems

• Making critical decisions under pressure

Required Qualifications

• 1+ years of experience as an emergency dispatcher within an ECC/PSAP or in a related role in Security & Fire Protection or Emergency Medical Services

• 1+ years of experience multitasking in a crisis driven, team oriented environment

• Proficiency with Microsoft Word, Excel, and PowerPoint

• Experience performing responsibilities similar to those described above

• High school diploma/GED and at least 1 year of relevant experience, or an equivalent combination of education and experience

• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
   

Preferred Qualifications

• Bachelor’s degree or equivalent work or military experience

Why Join Us

This is more than a job. It’s a chance to grow your emergency response expertise while contributing to the safety of one of the world’s most innovative aerospace organizations. When you join PDS Tech Commercial, you gain:

• Access to a professional environment where your decisions matter

• The opportunity to be part of a mission driven emergency services operation

• In-house EMD training that broadens your skill set

• A collaborative culture committed to excellence and continuous improvement

• Competitive hourly pay starting at  $25.00

• A six month consultant role with the potential for meaningful experience and career progression

Ready to Make an Impact?

If you thrive in critical situations, excel under pressure, and want a role that truly makes a difference, we want to hear from you. Apply today and become a vital part of our emergency response team.

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.