Customer Support Specialist – Keep Aviation Moving

PDS Tech Commercial | Partnering with a Leader in the Aviation Industry
Location: Hialeah, FL (Onsite)
Job Type: Full-Time Consultant (7-Month Contract)
Schedule: Monday–Friday | First Shift (8:00 AM – 5:00 PM)
Pay Rate: $16.21 – $20.15 per hour

Be the Connection That Keeps Aircraft in the Air

PDS Tech Commercial is seeking a Customer Support Specialist to support a leading aviation organization in delivering critical spare parts and customer solutions. In this role, you’ll serve as a key link between customers, warehouse operations, sales, and quality teams—ensuring orders move efficiently, issues are resolved quickly, and customer relationships continue to grow.

Your work will directly impact operational reliability, customer satisfaction, and the timely delivery of aviation components.

What You’ll Do Day to Day

As a Customer Support Specialist, your responsibilities will include:

• Reviewing customer purchase orders to assess requirements and accuracy

• Processing and maintaining customer orders, including order entry in Cardex (ERP) and portal management

• Coordinating with warehouse teams, Sales, Quality, Accounting, and other stakeholders to resolve order issues

• Prioritizing orders based on required ship dates and operational urgency

• Researching and resolving order discrepancies within the ERP system

• Monitoring open orders and expediting high-priority or complex requests

• Ensuring on-time shipment for critical orders through proactive internal coordination

• Resolving customer claims, supporting RMA processes, and assisting with Credit & Rebill activities

• Supporting Accounts Receivable with cash collection efforts

• Maintaining pipeline health by analyzing part usage and demand in collaboration with customers, planners, and sales teams

• Creating and monitoring performance metrics

• Performing additional duties as assigned

Required Qualifications

• 6+ years of related work experience

• Experience in Program Management and/or Customer Support

• Hands-on experience working with SAP

• Strong problem-solving and analytical skills

• Ability to manage multiple, competing priorities in a fast-paced environment

• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint), including report analysis

• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
   

• Background check clearance required prior to start

Preferred Qualifications

• Experience in aerospace hardware sales

• Knowledge of the aerospace or aviation industry

• Strong verbal and written communication skills

• Proficiency in numeric reasoning and basic mathematical analysis

Why Join PDS Tech Commercial?

• Opportunity to work onsite with a respected aviation industry leader

• Hands-on role supporting real-world aviation operations and customer success

• Collaborative, cross-functional work environment

• Competitive hourly pay with consistent first-shift schedule

• Partnership with PDS Tech Commercial—a trusted staffing leader in aviation and aerospace

Ready to Support What Keeps Aviation Flying?

If you’re customer-focused, detail-oriented, and thrive in a role that blends problem-solving with relationship management, we want to hear from you.

Apply today to join PDS Tech Commercial as a Customer Support Specialist and make an impact in the aviation industry.

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