PDS Tech Commercial is Partnering with a Leader in the Steel Industry to hire an IT Operations Technician to help Power the Backbone of Steel Manufacturing 

Location: Lewisville, TX | Schedule: 1st shift 8am to 5pm | Pay Rate: $29.00 to $34.00 

PDS Tech Commercial is seeking a motivated IT Operations Technician to support day-to-day technology operations for a leading company in the steel industry. If you enjoy hands-on IT work, solving problems, and supporting users in a fast-paced industrial environment, this role offers a chance to make a real impact where technology meets manufacturing. 

Role Summary & Impact 

As an IT Operations Technician, you’ll play a vital role in keeping systems, devices, and infrastructure running smoothly across the local division. Your work directly supports employees, operations, and safety by ensuring reliable access to technology, applications, and equipment that power critical steel production and business processes.

What You’ll Do (Day-to-Day Responsibilities) 

• Provide technical support via phone, email, chat, ticketing systems, and in person 

• Support both onsite employees and remote locations 

• Install, configure, test, and support IT infrastructure and business applications 

• Order, deploy, track, and manage inventory of new, used, and loaner IT equipment 

• Troubleshoot and maintain computers, laptops, phones, printers, servers, conference room A/V, digital signage, access control systems, and network devices 

• Create and maintain user accounts and group memberships 

• Procure, configure, distribute, and support mobile devices 

• Assist with software installation, licensing, and troubleshooting 

• Create and maintain technical documentation 

• Participate in IT projects and perform additional duties as assigned 

• Rotate through on-call IT support, including evenings and weekends as needed 

Safety is a core value. All employees are expected to initiate, lead, and uphold safety policies, procedures, and housekeeping standards at all times. 

Required Qualifications 

• Minimum 1 year of technical experience supporting users with computers/laptops, desk phones, mobile phones, and printers 

• IT-related associate degree, or an equivalent combination of education and experience 

• Ability to travel as needed to support other divisions 

• Willingness to work weekends and nights as required 

• Strong troubleshooting, communication, and customer service skills 

Preferred Qualifications (Nice to Have) 

• Experience with MS Windows, Office 365, and mailbox setup 

• Experience assembling, upgrading, and troubleshooting computer hardware and peripherals 

• Experience supporting network equipment, conference room A/V, and security systems (cameras, badges) 

• Familiarity with workstation imaging and MDM solutions (e.g., Microsoft Intune) 

• Prior experience in a heavy industrial or manufacturing environment 

• Helpdesk or customer support experience 

• Certifications or knowledge including: 

• AZ-900 

• MD-102 Endpoint Administrator Associate 

• Microsoft Intune fundamentals 

• Experience with PowerShell, cloud migration, Microsoft ADO, or Agile methodologies 

Why Join Us? 

• Be part of a team supporting a major leader in the steel industry 

• Hands-on exposure to diverse technologies in a real-world industrial environment 

• Strong culture of safety, teamwork, and dependability 

• Opportunities to build technical skills and grow your IT career 

• Work with supportive IT partners who value innovation and continuous improvement 

• Make a visible impact supporting operations that truly matter 

Ready to Build Your IT Career? 

If you’re dependable, customer-focused, and eager to grow your skills in a dynamic industrial setting, we want to hear from you. 

Apply today to join PDS Tech Commercial and help support the technology behind modern steel manufacturing. 

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