Join the Front Line of Excellence: Become a Customer Resolution Specialist with PDS Tech Commercial!  

Location: Herndon, VA | Payrate: $28 - $31/hour 

Make an Impact in a Global, High-Performance Aviation Environment 

PDS Tech Commercial is partnering with a global leader in the aviation industry to find a passionate Customer Resolution Specialist (CRS) who thrives in a fast-paced, customer-centric role. In this position, you’ll be the vital link between customers across the Americas and the mission-critical aircraft parts and services they need to keep the world moving. Your work will directly empower airlines, operators, and global partners to stay airborne and connected. 

What You’ll Do: Your Day-to-Day Responsibilities 

Order Processing – 60% 

• Manage customer orders, quotations, and initial order receipts for aircraft spare parts—both for company aircraft and competitor models. 

• Handle order entry, sourcing escalation, backorders, logistics, and follow-ups to exceed customer expectations. 

• Provide accurate information on part availability, pricing, returns, transportation, deliveries, and discrepancies. 

Relationship Building – 20% 

• Build trust with customers by promoting our strong service capabilities and reinforcing confidence in our solutions. 

• Present alternative options and direct customers to the right resources to ensure complete satisfaction. 

Technical Support – 10% 

• Support Sales and Finance with debt reconciliation to maximize profitability. 

• Address technical inquiries by using documentation and collaborating with technical/engineering teams. 

Additional Responsibilities – 10% 

• Contribute to team success through other assigned duties that support the operation. 

What You’ll Bring: Qualifications 

Required 

• Associate’s Degree in Business, Sales Administration, or related field — or equivalent experience. 

• 2+ years of customer service experience in a fast-paced environment. 

• Intermediate proficiency with Microsoft Office Suite or Google Suite. 

• Strong PC literacy and database skills. 

• Ability to work onsite 60% / remote 40%. 

• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.

Preferred 

• Experience in the aviation industry or a military support environment. 

• Basic knowledge of SAP. 

Physical Requirements 

• Ability to sit, stand, walk, and operate standard office equipment daily. 

• Occasional lifting, carrying, or movement of items up to 30lbs. 

• Ability to read engineering documents and communicate clearly in person, by phone, and via teleconference. 

• PPE may be required when visiting shop floor areas. 
   

Ready to Elevate Your Career? Apply Today! 

If you’re energized by customer service, thrive in technical environments, and want to grow in a global aviation setting, we want to hear from you. 

Apply now and help us keep the world connected—one aircraft part at a time. 

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• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.