Visitor Relations Tour Guide
PDS Defense, Inc. is seeking a Tour Guide (Visitor Relations Tour Guide), in Mukilteo, WA. Job ID#213428
Pay Rate: $25 - 27/HR
Job Description:This opening is for full-time positions which will include work on weekends and holidays. Operating hours are subject to change based on seasonal need, special events, and operational growth.
Primary duties:
* Engages customers enthusiastically; supports all aspects of visitor experience to enhance brand and products. Actively creates exceptional experiences for a diverse audience.
* Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Company news.
* Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
* Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.
* Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
* Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and/or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.
* Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.
* Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.
* Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.
* Other duties as assigned.
Required Qualifications:
* 1 or more years' related work experience in a role which required strong customer service and communication skills
* Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
* Experience working in a team environment
* Proven reliability, punctuality and regular attendance
* Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
* Must be able to work in standing or walking positions for up to six (6) hours per shift
Preferred Qualifications:
* Six months' experience giving public tours and/or public speaking
* Six months' experience with technology related to events, exhibits, or POS
* Proficient with Microsoft Office tools
* Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).
Ability to Perform the Following Requirements:
* Current required schedule: Thursday through Monday, 100% onsite.
* Punctual attendance and compliance with daily team rotation and break schedules
* Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
* Professional written and verbal communication skills, information retention skills
* Frequent walking on various surfaces and standing
* Occasional stair climbing/descent
* Occasional to frequent sitting
* Occasional grasping/handling and keyboarding/mouse use
* Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
* Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
Training and Competency Requirements:
* Successful training completion is a contingency of employment.
* Engages customers proactively. Creates a positive impression of The Company, reflecting values in all activities and in all contact with the public.
* Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.
* Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
* Facilitates interactive experiences with general public, groups and event guests as requested.
* Proactively addresses and/or reports safety issues or concerns.
* Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.
* Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.
* Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all and Brand Experience policies and procedures.
* Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
* Proficient with ticketing system and functions, and other locations as trained and assigned.
Dress Code:
* Business casual appearance standards
* Footwear must meet factory safety requirements
Education / Experience: Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Job Location: Mukilteo, WA
Rate: Not Specified
Input Date: 10/27/2025
Last Updated: 10/30/2025
Attention: Jordan Smith
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
800 Phone: 866/224-2745
Email: jsmith@pdsdefense.com
Website: Go To PDS Defense Website
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