Customer Service Technician

Description:

PDS Defense, Inc. is seeking a Customer Service Technician. Job ID#213505

Job Description:Seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.

Key Responsibilities
• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including:
• Static transfer switches
• Power distribution units
• Remote power panels
• Provide technical support to customers on-site and remotely via phone and email
• Maintain accurate and timely service records in the LayerZero system
• Respond to emergency service calls, including participation in the 24/7 support rotation
• Travel to customer sites across the U.S. and Canada as required
• Occasional weekend or holiday work may be necessary
Qualifications: Required:
• Experience servicing electrical power systems
• Strong electrical and electronic troubleshooting skills
• Ability to read and interpret diagrams and schematics
• Familiarity with PC-based programming of printed circuit boards
• Knowledge of electrical PPE and safety protocols
• Clean driving record
• U.S. Citizenship or C1 Permanent Resident Alien status
Preferred
• Associate degree in an electrical discipline
• Military training in electronics or electrical systems
Work Location:
• Initial training conducted at headquarters in Aurora, Ohio
• Field service performed at customer sites throughout the U.S. and Canada


Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.


Military connected talent encouraged to apply.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
*The California Fair Chance Act
*Los Angeles City Fair Chance Ordinance
*Los Angeles County Fair Chance Ordinance for Employers
*San Francisco Fair Chance Ordinance

 
Job Number: 213505
Job Location: ,
Rate: Not Specified
Input Date: 10/15/2025
Last Updated: 10/15/2025
Firm Name: PDS DEFENSE
Attention: Nicole Emfinger
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
800 Phone: 866/224-2745
Email: nemfinger@pdsdefense.com
Website: Go To PDS Defense Website
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