ServiceNow Business Analyst

Description:
Chipton-Ross is seeking a ServiceNow Business Analyst for a remote contract opportunity.

This is an IT business management role

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
•2+ years of experience in ServiceNow IT service management, with a strong understanding of ITIL processes and principles.

•2+ years of experience with business analysis, requirements gathering, and solution design.

•Strong understanding of ITSM processes, including incident, problem, change, and service request management.

•Excellent communication and collaboration skills, with the ability to work with technical and non-technical stakeholders.

•Strong analytical and problem-solving skills, with the ability to analyze complex business problems and identify solutions

POSITION RESPONSIBILITIES:
•Gather and document business requirements from stakeholders for ITSM process improvements and ServiceNow configuration
Establish and lead Stakeholder forums / CoP for each of the major areas of the ITSM community such as Service Desk, NOC, Admins, Application teams, etc
•Analyze business needs and identify opportunities for process improvements and automation
Collaborate with stakeholders to design and implement ITSM processes and procedures
•Develop and maintain business requirements documents, use cases, and user stories for ServiceNow configuration and customization
•Partner with the ITSM Process Owner and Technical Lead to Develop and maintain a roadmap for adoption of new ITSM features in keeping with stakeholder / user requirements
•Partner with ITSM Process Owner to develop and deliver training materials and user documentation for ServiceNow ITSM modules
•Provide support and guidance to end-users on ITSM processes and ServiceNow functionality
•Partner with ITSM Process Owner to develop metrics and reports to measure the effectiveness of ITSM processes and ServiceNow configuration

REQUIRED EDUCATION:
•Accredited HSD/GED

WORK HOURS:
•Full-Time


 
Job Number: 215889
Job Location: Remote, US
Rate: Up to $80.64 DOE
Duration: 12 months
Input Date: 10/09/2025
Firm Name: CHIPTON ROSS
Attention: Robert Davis
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: rdavis@chiptonross.com
Website: www.chiptonross.com
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