Customer Service Specialist – Aerospace Industry

Full-Time, Consultant (6 Months) | Lenexa, KS | $17–$19/hr

Are you passionate about delivering excellent customer experiences? PDS Tech Commercial, partnering with a leader in the aerospace industry, is seeking a Customer Service Specialist to join their team in Lenexa, KS. In this role, you’ll be the voice of the company—resolving inquiries, supporting customers, and ensuring satisfaction every step of the way.

What You’ll Do

As a Customer Service Specialist, you will:

• Communicate with customers via phone and electronic channels to provide information, resolve issues, and address complaints.

• Use product and organizational knowledge to handle complex inquiries and follow up with solutions.

• Document customer interactions and develop resources to address recurring issues.

• Research and recommend information sources to meet customer needs.

• Coordinate with production, sales, shipping, warehouse, and other departments to expedite shipments and resolve concerns.

• Support the sales team with customer inquiries and identify inside sales opportunities.

• Provide after-sales support and serve as a liaison on product status and delivery.

• Analyze customer service trends and provide feedback to improve service quality.

What You’ll Bring

Required Qualifications:

• High School Diploma/GED.

• 1–2 years of prior customer service experience.

• Strong communication and problem-solving skills.

• Ability to collaborate across teams and manage multiple priorities.

• Proficiency with common computer applications.
  
  This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               

Preferred Qualifications:

• Experience in a call center or customer support role.

• Knowledge of aerospace products and/or industrial environments.

Why Join Us?

At PDS Tech Commercial, we connect talented professionals with exciting opportunities in world-class industries. By joining this program, you will:

• Be part of a global aerospace leader with a reputation for innovation and excellence.

• Gain hands-on experience supporting complex customer needs in a dynamic environment.

• Work a steady first-shift schedule: Monday–Friday, 8:00 AM–5:00 PM.

• Earn a competitive hourly rate of $17–$19, based on experience.

Take the Next Step

If you’re a problem-solver who enjoys working directly with customers and making an impact, we’d love to hear from you.

Apply today to join PDS Tech Commercial and grow your career in the aerospace industry.

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