Tech Support – Keep Aerospace Networks Connected and Secure

Annapolis, MD | Full-Time Consultant (12 Months) | $34.66/hr | Swing Shift (3:00 PM – 11:30 PM EST)

Are you passionate about solving technical challenges and supporting mission-critical operations? PDS Tech Commercial, partnering with a global leader in aerospace, is seeking a skilled Tech Support Specialist (Senior Network Operations Center Technician) to join the Tier 2 CAS Network Operations Center (NOC). In this role, you’ll help ensure the reliability and performance of complex communication systems that keep aircraft connected around the world.

What You’ll Do

As part of a 24/7/365 operations center, you’ll be at the frontline of troubleshooting and resolving network issues that directly impact aerospace safety and connectivity.

Day-to-day responsibilities include:

• Monitoring network management systems and engaging telecom providers to drive restoral efforts.

• Tracking and updating incident details in the management tool with accuracy and timeliness.

• Troubleshooting and resolving technical issues across IP networks, messaging systems, and air-to-ground data communications.

• Collaborating with senior team members to resolve complex incidents and ensure uninterrupted critical services.

• Training across three NOC roles—Transport, DataLink, and Applications—to monitor everything from routers and firewalls to ground stations, radios, and communication channels.

• Analyzing issues, guiding customers through resolutions, and providing excellent service with attention to detail.

• Participating in configuration, deployment, and maintenance routines, while recommending efficiency improvements.

What You Bring

Required Qualifications:

• AA/AS degree or 2-year post-high school training with 1–2 years of relevant experience, OR HS Diploma/GED with 2+ years of experience.

• Network+ Certification.

• Knowledge of TCP/IP networking protocols, computer hardware/software interfacing, and ITIL/ITSM practices.

• Hands-on experience troubleshooting Cisco devices.

• Familiarity with HSRP/BGP routing protocols.

• Strong multitasking skills and the ability to work in a fast-paced, detail-focused environment.

Preferred Qualifications:

• CCNA Certification.

• Experience with Remedy, Netcool, ServiceNow, or Office 365.

• Previous NOC or aerospace industry experience.

Why Join Us

At PDS Tech Commercial, we connect highly skilled professionals with projects that matter. In this role, you’ll:

• Support mission-critical aerospace communication systems.

• Gain expertise through cross-training across three specialized NOC functions.

• Be part of a team that values collaboration, problem-solving, and precision.

• Earn a competitive pay rate of $34.66/hr with opportunities to build specialized technical skills.

Ready to Take the Next Step?

If you’re ready to apply your technical expertise to ensure seamless connectivity in aerospace operations, we’d love to hear from you.

Apply now to join PDS Tech Commercial and help keep the world connected, one network at a time.

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