Customer Account Specialist – Aerospace Industry | Phoenix, AZ

Be the voice of excellence in aerospace customer service.

PDS Tech Commercial is seeking a Customer Account Specialist to join our team, partnering with a leader in the aerospace industry. This role is based at our Phoenix MRO facility, where we specialize in repairing electronic components for aircraft. In this position, you’ll play a critical role as the face of the organization, ensuring smooth interactions with both internal and external customers while managing high-volume repair orders with accuracy and care.

What You’ll Do

As a Customer Account Specialist, you will:

• Administer and process 150+ commercial and military repair orders daily, including acknowledgments, quotes, and invoices.

• Manage customer interactions, ensuring proactive communication and resolution of issues.

• Interpret and execute customer contractual requirements with precision.

• Monitor and mitigate on-time delivery risks to maintain service levels and avoid financial penalties.

• Determine validity and manage the disposition of warranty claims.

• Ensure compliance with Global Trade regulations in all transactions.

What We’re Looking For

Required Qualifications:

• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
   

• Bachelor’s degree.

• Strong organizational skills with the ability to prioritize and handle high-volume workloads.

• A team player who is detail-oriented, self-directed, and demonstrates critical thinking.

• Proficiency in managing complex computer-based transactions.

Preferred Qualifications:

• Experience with SAP.

• Knowledge of U.S. Government Repair Contract Administration.

• Familiarity with FARs, DFARs, CAV, and PIEE systems.

Why Join Us?

At PDS Tech Commercial, you’re more than just a consultant—you’re part of a team that values initiative, precision, and customer commitment. Partnering with an industry leader in aerospace, you’ll have the opportunity to contribute to high-impact work that keeps aircraft safely in the skies.

We offer:

• Competitive pay at $36.17 per hour.

• Stability with a 12-month full-time consulting role.

• Work-life balance with a first-shift Monday–Friday schedule (8 AM–5 PM).

• A culture built on collaboration, integrity, and professional growth.

Apply Today

If you’re ready to bring your expertise and customer-first mindset to a fast-paced aerospace environment, we want to hear from you.

Apply now to become a Customer Account Specialist in Phoenix, AZ, and take your career to new heights.

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• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.