Description:
Chipton-Ross is seeking a Help Desk Analyst I for a contract opportunity in Topeka, KS.
BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE): Familiarity with Incident Management software and remote management tools Experience supporting Windows desktop applications and technologies including MS Office 365, Outlook, Edge, Adobe Reader, VPN, Citrix, and mobile devices Strong customer service and communication skills Ability to work independently, multi-task, and prioritize workload Proficient keyboarding skills (minimum 40 WPM) Valid driver’s license Must be a U.S. Citizen (due to support at Wolf Creek) Must be able to pass two background screenings (supplier and Evergy)
POSITION RESPONSIBILITIES: Act as first contact for computer, application, or system-related issues Provide phone-based and remote support for hardware, software, and network connectivity Guide users through diagnostic and resolution procedures Document, track, and monitor trouble tickets to resolution Support user access and data security policies Troubleshoot client/server and web-based enterprise applications Participate in assigned projects and contribute to timely completion Communicate effectively with technical and non-technical employees
DESIRED EXPERIENCE: CompTIA A+ or Network+ certification Training in ITIL, electronics, planning, and communication Experience with ServiceNow, Office 365, Citrix, and mobile OS Knowledge of SOX compliance and NERC CIP requirements
REQUIRED EDUCATION: Accredited High School Diploma or Equivalent (or higher as listed above)
WORK HOURS: 5/40 work schedule 1st Shift Monday–Friday, 6:30 AM – 5:00 PM (8-hour shift within this window) Hybrid: 3–4 days WFH, 1 day onsite weekly (after initial 1–2 weeks onsite for training)
Job Number:
215054
Job Location:
Topeka, KS
Rate:
Up to $25.25 DOE
Duration:
4 months
Input Date:
07/17/2025
Firm Name:
CHIPTON ROSS
Attention:
Paul Hoover
Address:
420 CULVER BLVD
City, State:
PLAYA DEL REY, CA 90293
Phone:
310/414-7800 X286
800 Phone:
800/927-9318
Fax Phone:
310/414-7808
Email:phoover@chiptonross.com Website:www.chiptonross.com
