Become the Voice of Confidence: Join PDS Tech Commercial as a Customer Resolution Specialist! 

Location: Peachtree City, GA | Payrate: $28/hour 
 

Delivering Excellence Where It Counts — Every Part, Every Time 

At PDS Tech Commercial, we don’t just support aircraft — we support the people who keep them flying. As a Customer Resolution Specialist, you’ll be at the heart of our operations, managing critical customer interactions and ensuring the seamless delivery of aircraft spare parts. Your work ensures that aircraft stay in the air, helping people connect across the globe. 
 

Your Mission: What You'll Do Daily 

Order Processing (60%) 

• Handle customer orders, quotations, sourcing escalations, backorders, and logistics for aircraft parts (including competitor parts). 

• Provide timely, accurate information on part availability, cost, shipping, returns, and delivery timelines. 

• Ensure all steps of the order life cycle are completed to meet or exceed customer expectations. 

Relationship Building (20%) 

• Build rapport with customers across the Americas, emphasizing reliability and responsiveness. 

• Guide customers to appropriate parts or solutions, ensuring their needs are fully met. 

• Represent the company’s commitment to world-class service and customer satisfaction. 

Technical & Sales Support (10%) 

• Collaborate with Sales and Finance to support account reconciliations and reduce outstanding debt. 

• Respond to technical inquiries by consulting documentation and coordinating with internal technical and engineering teams. 

Your Boarding Pass: Skills & Qualifications 

Required: 

• Associate’s degree in Business, Sales Administration, or related field OR equivalent work experience. 

• Minimum 2+ years in a fast-paced customer service environment. 

• Strong PC skills with intermediate knowledge of spreadsheets, word processing, and databases. 

• Effective communication and organizational skills. 

• Ability to lift up to 30 pounds and work in a moderately active physical setting. 

Preferred: 

• Prior experience in the aviation industry or a military support environment. 

• Basic proficiency in Google Suite (Docs, Sheets, Slides). 

• Familiarity with SAP or similar enterprise systems. 
   

Ready to Elevate Your Career? Apply Now. 

If you're customer-focused, detail-oriented, and thrive in fast-paced environments, we want to hear from you. 
Submit your application today and help us keep the aviation industry moving — one solution at a time. 

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance