Keep Critical Aerospace Systems Running: Join PDS Tech Commercial as an Incident Manager 
Location: Annapolis, MD | Schedule: Mon–Fri, 7:00 AM–3:30 PM | Pay Rate: $34.66/hour | Duration: 12 Months (Full-Time)

Be the Calm in the Storm — Own the Incident Response That Keeps Aerospace Communications Alive

At PDS Tech Commercial, we’re on the frontlines of aviation technology, supporting one of the most advanced aerospace organizations in the world. As an Incident Manager – Tier 2, you’ll be the critical point of escalation ensuring uptime, performance, and resolution of network issues that directly impact aviation communications. Your leadership in fast-paced situations will help prevent delays, ensure safety, and maintain the trust of global aviation stakeholders.

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.                                               
 

What You’ll Do: Day-to-Day Responsibilities

• Monitor the CAS Network Operations Center’s management systems for incidents and outages

• Lead incident response, driving real-time resolution with telecom providers and internal teams

• Track and update incident status in management tools with precision and urgency

• Troubleshoot and resolve network/system issues – ranging from basic to moderate complexity

• Collaborate with Senior Team Members on escalated cases and contribute to continuous service improvement

• Ensure consistent availability and functionality of IP networks, messaging systems, and air-to-ground comms

• Participate in system deployment and configuration, identifying ways to enhance efficiency

• Interface directly with Aerospace customers, offering guidance and solutions

• Work occasional weekends and holidays as part of a 24/7/365 operation center (this role is not rotating; standard hours are fixed at 7 AM–3:30 PM)

What We’re Looking For: Required Qualifications

• Network+ Certification

• Proven experience with TCP/IP, Cisco devices, and BGP/HSRP routing protocols

• Working knowledge of ITIL/ITSM concepts

• AA/AS degree or equivalent 2-year technical training with 1–2 years of experience OR
  HS Diploma/GED with 2+ years of relevant experience

• Strong customer service and communication skills

Preferred Qualifications

• CCNA Certification

• Familiarity with ServiceNow, Remedy, Netcool, and Office 365

Why Join Us?

At PDS Tech Commercial, you’re more than a contractor — you’re part of a mission that moves people, goods, and ideas across the skies. Our team supports cutting-edge aerospace operations where your expertise has real-world, real-time impact. We offer:

 Competitive pay
 Predictable, non-rotating shift hours
 Opportunity to work in a high-tech, high-stakes environment
 A collaborative and mission-focused team culture
 Long-term assignment with growth potential

Apply Now – Keep the Future of Aviation Connected

Ready to take flight in your career? If you thrive in a fast-paced environment, excel at incident resolution, and want to be part of something bigger than yourself, apply today to become an Incident Manager – Tier 2 with PDS Tech Commercial.

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