Lab Ambassador
Chipton-Ross is seeking a Lab Ambassador for a contract opportunity in Novato, CA.
BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
• Previous customer service experience
• Experience in Life Science or Healthcare environment preferred
• Proficiency with Microsoft Word, Excel, PowerPoint.
Working Conditions:
• Works primarily at customer locations, in office environment to include cubicles and laboratory environments which consist of noise and hazards.
• Interactions will consist of face-to-face meetings, telephone, email, Teams meetings.
POSITION RESPONSIBILITIES:
• Conduct site operations in accordance with terms and conditions of program contract and Statement of Work.
• Develop and maintain positive and professional working relationships with clients, service vendors and client staff.
• Ensure compliance and regulatory guidelines are met specific to laboratory asset management and services program to include all facets of inventory management through provided tools.
• Pre-register, meet and escort engineers into the laboratory, ensuring a smooth transition to and from their work environment.
• Maintain lab equipment service consumables, to include receipt and storage.
• Maintain an accurate and up-to-date inventory of laboratory assets, tracking their condition, maintenance history, and any necessary repairs or replacements.
• Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information.
• Support service activities and issues to include, timeliness, accuracy, and quality of the event.
• Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness.
• Verify and update the CMMS (Computerized Maintenance Management System) with the most up-to-date information regarding onsite assets and entitlements.
• Support problem resolution and customer concern at account as needed.
• Assist in data collection and analysis of customer service metrics
• Support action plans and tracking mechanisms to drive continuous improvement.
• Adhere to all client and customer security and safety procedures.
• Participate in PPI project teams as assigned to improve business performance
• Strive for customer satisfaction and loyalty
• Demonstrates our 4I Values (Integrity, Intensity, Involvement and Innovation).
• Other appropriate duties as assigned
• Travel to multiple client locations as applicable to support account needs.
PHYSICAL REQUIREMENTS:
• Physical Activity: Walking, sitting, standing, kneeling, couching, lifting, PC work.
• Must possess motor skills appropriate to the task
• May be able to use material handling equipment such as push carts and pallet jacks
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
• Required to travel by airplane and automobile for meetings and trainings as necessary
REQUIRED EDUCATION:
• Associates degree or equivalent experience
WORK HOURS:
Full-Time; First Shift.
ADDITIONAL:
This is your opportunity to work as a Lab Ambassador supporting the Instrument and Enterprise Services (IES) division of the client. You will use your service management and relationship building experience to become a critical member of the Unity Lab Services (ULS) team. In this role you will serve as an on-site Asset Management Resource for a key customer account, providing day-to-day support to meet the ULS and Customer objectives. The ideal candidate will play a critical role in supporting site initiatives to enhance client satisfaction and account profitability using the resources of Unity Lab Services.
Job Location: Novato, CA
Rate: Up to $33.00 DOE
Duration: 6 Months
Input Date: 06/10/2025
Attention: Billy James
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: bjames@chiptonross.com
Website: www.chiptonross.com
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