Job Listing Description

Sr Customer Service Specialist

PDS Tech, Inc. is seeking a candidate for Sr Customer Service Specialist position located in Smithfield, RI. 


• Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. 
• Requires a high school diploma or equivalent and at least 4-6 years of experience in the field or in a related area. 
• Familiar with a variety of the field's concepts, practices, and procedures. 
• Relies on experience and judgment to plan and accomplish goals. 
• Performs a variety of complicated tasks. 
• Typically reports to a supervisor or manager. 
• A wide degree of creativity and latitude is expected. 
They must possess excellent communicational abilities, oral taking into account the fact that they will have to deal with the customers and in write due to the fact that they will have to prepare all the paperwork related to the daily activities. 
• They also have to be able to work as part of a team and to possess a particular attention for details. 
• Analytical skills and problem solving abilities are also very important when it comes to the Returns Clerk's work. 
• Handles all returns and credits to company established performance standards in a timely fashion. 
• Assures proper credit coding and correct inventory movements are done accurately, efficiently, and timely to ensure proper vendor ibll back. 
• Treat with accuracy, timeliness, and consistency all returns and credit transactions which result in positive customer experiences. Handle all transactions for customer base via phone, fax, or electronically, including new, modified or return orders. 
• Research and handle all escalated customer situations in a professional and timely manner. Communicate any abnormalities to lead as well as contacting the customer with the resolution to the situation/;issue. 
• Educate, train, inform customers on the nature of returns and credits.
  • High School Diploma/GED

Job Number: 1710067270
Job Location: Smithfield, RI
Duration: 8 months
Input Date: 12/11/2017
Attention: Lea Salmo
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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