Job Listing Description

Technical Support Specialist

PDS Tech is seeking a candidate for the Technical Support Specialist position located in Golden Valley, MN.  
Tasks and Responsibilities: 

• Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices. 

• Problem Solving — Diagnose and resolve technical hardware and software issues. 

• Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network       environment, MS Office Suite experience is a plus. 

• Change Agent — Look for ways to improve support processes. Drive initiation and follow through to implementation. 
Basic Qualifications: 

• High school diploma 

• Minimal call center experience 

• Minimum 2 year technical experience and/or technical degree 

Additional Qualifications: 

• Technical or bachelor’s degree preferred 

• Electrical degree or experience preferred 

• IT Knowledge 

• HVAC experience 

• Experience troubleshooting Internet Service Provider equipment 

• Wireless Networking experience
Job Number: 1710079326
Job Location: Minneapolis, MN
Duration: 4 months
Input Date: 01/15/2018
Attention: Jyotsna Sivan
Address: 900 CIRCLE 75 PKWY SE STE 600
City, State: ATLANTA, GA 30339
800 Phone: 866/224-2745

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