Job Listing Description

Account Services Engineer (ASE)-Driving

Description:
PDS Tech, Inc. is seeking a candidate for Account Services Engineer (ASE)-Driving position located in Lewisville, TX.
  • Provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer.
  • Support extends from supply replenishment through finished output, including operation of the equipment and finishing devices , it also includes full break/fix repair of the assigned equipment. 
  • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance
  • This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required
  • The ASE engages Technical Resources when appropriate to support the clients business requirements
  • Demonstrate the required product proficiency by successfully completing the product training
  • Perform routine services to ensure equipment availability to client site users
  • -- Check operation of equipment, clean, adjust as required to ensure optimal print quality
  • -- Replace consumables as required (Customer Replaceable Unit (CRU)), paper, or toner
  • -- Perform and track rebuilds of CRUs using approved procedures to ensure CRU inventory is available
  • Serve as the primary customer contact for all maintenance, productivity, and supply inventories of assigned equipment
  • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices
  • Support download & installation of printer drivers for end -users of network connected products (as required)
  • Proactively manage consumables and supplies replacement as required .
  • Complete customer inventory reporting as required
  • Conduct site inventory audits on a regular/monthly basis
  • Provide customer training on assigned products to improve end user knowledge of equipment functionality
  • Support equipment asset management within the account
  • -- Inventory, tag, and update equipment records as required for asset control
  • -- Perform equipment asset tracking
  • -- Track Move/Add/Change (MAC) of office equipment assets at designated sites
  • Provide repair and service support on Low to Mid-Range office printing products in customers location.
  • Provide preventative maintenance service on production products .
  • Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.
  • Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel .
  • Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
  • Keep service management informed of potential customer issues if unable to resolve.
  • Participate as a full member of a service workgroup and contribute to the groups productivity.
  • Demonstrate the required product proficiency by successfully completing the product training.
  • Use a laptop PC connect to internet, download files.
  • Use Microsoft Exchange e-mail. Perform mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level.
  • The FRUs may be electrical, electronic or mechanical in nature and are defined during product training.
  • Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes.
  • Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
  • Manage the inventory of assigned parts, tools and any other assets provided.
  • Communicate with customers the status of their current service call and address any other service concerns they may have with the product .
  • Present a professional image in all interactions and behaviors .
  • Provide timely and courteous customer service to facilitate customer satisfaction.
  • Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs. Responsible for providing reliable transportation to service calls. 

  • Candidates must successfully pass a baseline assessment of competencies with electrical, mechanical, measurement, computer, and essential tools used.
  • The position requires the ability to lift and /or move thirty (30) pounds.
  • Contractor must agree to comply with all security arrangements required by the client.
  • Have a clean and groomed appearance and adhere to the contracting organizations dress code.
  • This is typically for men , button up or golf shirt with collar, dress slacks, dress shoes or street shoes that can be polished.
  • ​For women, button up blouse with collar and appropriate neckline , dress slacks, dress shoes or street shoes that can be polished Work overtime on an occasional basis. ​


Transportation Requirements: 

  • Must be of a size that provides enough space to allow for the transport of assigned parts inventory.
  • The vehicle must be able to secure property (parts, tools, and electronic equipment) provided to the contractor.
  • The vehicle must be maintained in good working order (pass safety inspections).
  • Contract personnel must ensure that the vehicle being used is properly licensed and insured at the level required for business use . 


SKILLS: 

  • Ability to demonstrate proficiency using AC /DC electrical multi-meter for troubleshooting.
  • Demonstrate ability to work independently and/or on a team with minimal supervision.
  • Ability to demonstrate proficiency with Microsoft Office , Internet Connectivity, uploading and downloading files.
  • Ability to demonstrate attention to detail.
  • Ability to demonstrate excellent verbal and written communication skills
  • Demonstrate ability to manage multiple tasks.
  • Demonstrate ability to communicate with all levels of personnel .
  • Ability to demonstrate excellent customer service skills . 


EXPERIENCE: 

  • Experience or formal training in AC-DC electrical/electronics required.
  • Functional knowledge and application of a multi -meter.


EDUCATION:

  • A certificate or diploma from a vocational program , technical school, or college in the field of either: electronics, electrical / mechanical repair, or similar field. 

 
Job Number: 1710068825
Job Location: Lewisville, TX
Duration: 12 months
Input Date: 12/08/2017
Firm Name: PDS TECHNICAL SERVICES
Attention: Chris O\'Connor
Address: 50 FOUNDERS PLAZA STE 304
City, State: EAST HARTFORD, CT 06108
Phone: 860/289-2643
800 Phone: 866/636-4723
Fax Phone: 800/556-5284
Email: northeastjobs@pdstech.com
Website: http://jobs.pdstech.com/job-detail?id=a1i50000002Js19AAC&URLSource=cjhunter

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