Job Listing Description

Engineering Technician - MA

Chipton-Ross is seeking an Engineering Technician for an opening in Worcester, MA.

Perform instrument repairs and calibration on laboratory equipment.
Act as an advocate for client in all capacities in customer laboratories.
Effectively communicate with customer as well as other Service Engineers.
Represents Unity Lab Services in a positive, professional manner in all dealings with client customers, both external and internal.

Promptly acknowledges receipt, and contacts the end-user to schedule services. Ensures that the schedule meets the
customer's needs and entitlement.

Communicate schedule of services to Customer Administration and Supervisor on a daily basis.
Prioritize and multi-task the workload & customer requirements onsite as designated by the manager or lead.
Seeks assistance from peers when unable to quickly meet the customer's expectations.
Close out service activities utilizing administration tools for accurate record keeping, including documenting service calls daily
upon completion.

Maintains personal Service inventory of replacement parts. Returns defective material in a timely manner, and orders
replacements in accordance with company policy.

Maintains company assets (tools, inventory, laptop computer, etc.) in good and working condition.
Other miscellaneous duties as assigned.

Proven ability to diagnose and resolve problems on sophisticated electro-mechanical instrumentation in a commercial scientific laboratory environment.
Must demonstrate proficiency in working with people: customer skills, service administrative and business functions.
Must demonstrate competency for installations, relocations, calibrations/qualifications, preventive maintenance and
Troubleshooting/repair, technical support

Ability to read, interpret and analyze component layout drawings, assembly drawings, wiring and labeling diagrams.
Effective communication skills
Ability to prioritize the demands of the job (repair calls, preventative maintenance, installations) and establish realistic schedules
to meet requirements.

Ability to work independently, and as part of a group, to accomplish individual and team objectives.
lndependently resolve routine customer satisfaction problems.
Demonstrate client's values - Integrity, Intensity, Innovation and Involvement.
Non-Negotiable Hiring Criteria:
State certification to Work on a wide range of products containing refrigeration components
2+ years Service Engineer experience
Must have strong interpersonal skills, and be able to communicate effectively with a wide variety of people.


Job Number: 167333
Job Location: Worcester, MA
Rate: Up to $31.22 DOE
Duration: 1 Year
Input Date: 03/24/2018
Attention: Robert Davis
Address: 343 MAIN ST
City, State: EL SEGUNDO, CA 90245
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808

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