Job Listing Description

Telecommunications Technician

PDS Tech, Inc. is seeking a Telecommunications Technician for an open position in Atlanta, GA.
  • The Telecommunications Technician will be expected to help enhance the department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Establishing voice and data networks by punch downs, pulling, terminating cables.
  • Maintaining customer rapport by listening to and resolving concerns; answering questions.
  • Documentation of networks by labeling and routing equipment and cables, recording configuration diagrams .
  • Verifying service by daily morning routine by checking and testing circuits, equipment, servers. Move, add and changes via the Nortel switch.
  • Move add, and changes via the Siemens switch.
  • Maintaining network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
  • Keeping supplies ready by inventorying stock of phones, cords, cables and other telecom peripherals.
  • Knowledge of Contact Center Management – (IE: building and managing Agents and phone sets, ACD, programming new scripting and knowledge of Historical and Real Time Reports). Knowledge of Call Pilot, Application Builder, Telephony Manager, and VoIP.
  • Familiarity with commands in the Nortel and Siemens Switch (PBX).
  • Basic knowledge of Video Conferencing equipment  

  • Knowledge of Avaya Aura Messaging (AAM) and Avaya Aura Contact Center (AACC) is a must!
  • Knowledge of Skype for business, Jabra headset configuration.
  • After hour maintenance work and configuration.
  • Familiar with In Contact call recording software, Avaya Session Manager and Avaya System Manager

Job Number: 1710078261
Job Location: Atlanta, GA
Duration: 18 months
Input Date: 12/11/2017
Attention: Rod Ira
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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