Job Listing Description

Technical Support Specialist

Description:
PDS Tech is seeking a candidate for the Technical Support Specialist position located in Golden Valley, MN.  
TASKS AND RESPONSIBILITIES: 
• Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues 
• Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements 
• Understand SAP’s functionality and be able to maneuver through the system efficiently 
• Champion’s process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations 
• Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include: 

o Planning/managing orders required for production lines 
o Placing purchase orders with suppliers 
o Perform manual shipping/invoicing transactions within SAP 
o Understanding and enforcing software license agreements as well as enforcing legal restrictions. 
o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers 
• Relationship Management: to build and maintain strong business relationship with all customers 
 
BASIC QUALIFICATIONS: 

***Bilingual Canadian French 
• High school diploma or GED 
• Minimum of 1-2 years of customer service experience in an inbound call center 
• 6 months of SAP experience within the past 5 years 
• Proficient skills in Microsoft Word, Excel and Outlook 
ADDITIONAL QUALIFICATIONS: 
• BS in Business, or related degree preferred
*** Candidates MUST have minimum 2 years customer service in a call center and must be bilingual in French Canadian
*** 6 months of SAP experience within the past 5 years required
*** Proficient skills in Microsoft Word, Excel and Outlook. Please include Typing WPM in the comments section when submitting candidates
*** High School diploma or Equivalent required. BS in Business, or related degree preferred.
*** Possible contract to direct based on business needs and worker performance

 
 
Job Number: 1710066885
Job Location: Minneapolis, MN
Duration: 7 months
Input Date: 12/11/2017
Firm Name: PDS TECHNICAL SERVICES
Attention: Lea Salmo
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: http://jobs.pdstech.com/job-detail?id=a1i500000021l0qAAA&URLSource=cjhunter

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