Job Listing Description

Tech Support Analyst(Creo)

Under general supervision the Analyst will provides technical support and improvements on computer systems for Defense Industry Engineering Application environment consisting of CAD Engineering, Logistics and Technical Publications computing environment. The position will be responsible for providing technical support in the areas of application software management, application licensing, and resolving system and client issues.
Consult with senior and/or lead analysts for assistance with problem resolution requiring a higher level of technical expertise. Assists in analyzing, diagnosing, and solving technical problems of moderate scope with computer hardware and software applications, operating systems, and connectivity to develop and make recommendations for technical solutions.
Analyzes applications, hardware and operating system failures and takes proper corrective action to minimize current and future impact on user community while ensuring solutions are consistent with operational standards.
Assess user experience and apply knowledge of document content management system (e.g. Vasont), document editors, Creo Parametric and Creo Illustrate to support resolution and guide user towards improved efficiency.
Skills Required:
Provides application management of assigned suite of engineering applications such as Vasont, Document Editors, Creo Parametric, and Creo Illustrate. Actions include: react to customers and respond to requests via enterprise management system, maintain/support user provisioning for internal and external accounts, provide specialized application support typical of level 2 and 3 support to engineers, demonstrate ability to implement OS and application upgrades.
Trouble-shoot systemic issues identifying component failure and resolve issue or secure outside resource for resolution. Able to lead large projects of Application or IT technology scope.
Excellent communication skills. High level of customer engagement relations and able to handle difficult situations. High level of industry knowledge in the Technical publications and CAD industries. Self motivated and work well within teams. Able to develop creative and flexible solutions within customer requirements.
Experience Required:
- Five years of related application support within engineering support role.
- Demonstrated high level of industry knowledge in the Technical publications and CAD industries.
- Able to develop creative and flexible solutions within customer requirements.
- Demonstrated experience leading large project initiatives.
- Varied and positive customer engagement outcomes.
- Understanding and success applying ITIL concepts.
- Cybersecurity awareness.
Experience Preferred:
- Understand purchasing processes to provide Purchase Requests and supporting documentation
- Spreadsheet analysis skills for analyzing and integrating data
- Communication skills that enable performing facilitator role in meetings with peers and customers
Education Required:
- Applicable 4-year degree in Engineering or Information Technology.
- ITILv3 certification.
- Cybersecurity training.
Job Number: 39941
Job Location: Sterling Heights, MI
Duration: C-P
Start Date: ASAP
Input Date: 11/30/2017
Attention: Rick Nussbaum
Address: 1700 WELLS RD STE 1
City, State: ORANGE PARK, FL 32073-2373
Phone: 904/562-3215
800 Phone: 866/277-3343
Fax Phone: 904/713-2000

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