Job Listing Description

Office (DocuCare) Level 2

PDS Tech, Inc. is seeking a candidate for Office (DocuCare) Level 2 in New York, Ny.

Main Responsibilities: 
Client Relationship Management 
Serve as the primary customer contact for equipment support and service 
Coordinate Move/Add/Change (MAC) process 
Provide on-going end user training on equipment 

Services Delivery 
Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. 
Break-fix activities account for 70% of role responsibilities 
Provide IP address support 
Perform basic equipment problem diagnosis 
Point of contact for equipment removal and delivery for onsite support 
Contact service as required client and 3rd party) 
Utilize client web-based applications as required to include Service Call Handling 
Accurate call reporting on Equipment in client designated systems 
Remote Service call onsite support 
Driving (if required for duties) 
Download and install printer drivers on end-user equipment 
Perform printer mapping to PC as required 
Escalate printer network issues to appropriate resource 
Physical as well as remote device management and control 
Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc…) 
Monitor/apply current software updates/patches 
On site contact for remote solve resolutions requiring technical expertise 
Non-client device management as required 
Perform remote device monitoring and remote solve (Device Management) 
Identify and promote  Office Solutions 
Pro-actively manage consumables and supplies using the DOS calculator. 
Maintain on-site operator replaceable parts inventory 
Collect equipment meter information and submit for billing purposes 
Perform Data Entry for activity and asset tracking 
Manage and maintain on-site parts inventory using PM4 

Education Requirements: 
Min/Preferred, Education Level Minimum: High School diploma or equivalent 

Operational technical skills: 
Lift and move up to 50 pounds.
Read, write and follow basic English instructions.
Customer service and communication skills.
Ability to manage multiple tasks.
Perform duties with minimal supervision.
Basic Equipment problem solving and diagnosis per training provided.
Customer problem resolution including escalation as required.
Coordinate work tasks to ensure fulfillment of SOWs.
Track and report account information as required 1-2 years relevant experience resolving customer and equipment printing issues.

Job Number: 1710071224
Job Location: Brooklyn, NY
Duration: 12 months
Input Date: 02/23/2018
Attention: Janelie Pizzetulla
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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