Job Listing Description

Customer Service Representative

Description:
Responsible for responding to customer interactions with courtesy and professionalism.  Responsible for addressing customer concerns efficiently and completely via the telephone and correspondence as appropriate, using information from online systems and office databases.
 
Strong customer service and telephone sales skills. Analytical thinking. Strong organization, communication and problem-resolution skills. Ability to present information or respond to inquiries from groups of managers, associates, customers and contractors. Skill utilizing on-line internal systems and web-based software preferred; aptitude to learn these skills quickly acceptable. Proficient typing skills. Proficiency utilizing MS Office applications. Ability to continuously improve customer service skills and systems knowledge.  Ability to handle difficult calls and avoid escalation whenever possible.
 
 
Job Number: 1710074881
Job Location: Alton, IL
Duration: 6 months
Input Date: 12/08/2017
Firm Name: PDS TECHNICAL SERVICES
Attention: Tyler Belisle
Address: 110 PACKERLAND DR STE A
City, State: GREEN BAY, WI 54303
Phone: 920/499-9943
800 Phone: 800/333-1389
Fax Phone: 920/499-9067
Email: cecjgreenbay@pdstech.com
Website: http://jobs.pdstech.com/job-detail?id=a1i500000023K09AAE&URLSource=cjhunter

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