Job Listing Description

Sr Site Specialist - CA

Description:
Chipton-Ross is seeking a Sr Site Specialist for an opening in San Diego, CA.

RESPONSIBILITIES:
This position is focused on service delivery excellence for UnityTM Lab Services. Specific activities relative to the job function could include: inventory management, order management, chemical management, waste management, glassware washing, material handling, cylinder management, and media preparation. This position will utilize the advanced functionality of systems and applications relevant to the job function, such as: RIMS, chemical management software, procurement applications, and the Microsoft Office suite of programs. Customer interface communication skills are required. It is also expected that this position will have an understanding of performance metrics, and the ability to capture necessary data pertaining to individuals or team activities. Data integrity and attention to detail are paramount.

Responsibilities:

Follow well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Site Supervisor/Sr. Manager regarding daily duties.
Independently makes decisions and utilizes available resources to meet customer requirements.
Analyzes/maintains/reconciles various customer and client reports to ensure customer and client requirements are met.
Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics
Communicates any customer issues or potential problems
Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
Works effectively with a diverse cross-functional team
Embraces Practical Process Improvement (PPI) methodologies
Access & utilize client's Intranet and SharePoint document management system.
Positively represent client at all times throughout customer locations.
Attend required training sessions.
Participate in projects and perform other duties as assigned.

Support the Quality Management System by:

Development, maintenance and full adherence to departmental work instructions, standard operating procedures (SOP's) in fulfillment of the requirements of our Quality Management System and the expectations of our interested parties (internal / external).
Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy.
Complete all planned or unplanned quality & compliance training requirements within defined deadlines

REQUIRED EXPERIENCE:
Willingness and ability to work in a wide variety of environments
Ability to establish and foster positive customer relationships
Strong communication skills and proactive approach in all duties
Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement
Ability to instantly adapt to a flexible and changing schedule.
Ability to self-manage and operate independently.
Display a high level of confidentiality for both customer and client.
Demonstrate a sense of urgency in completing work assignments.
Demonstrate a high level of accountability for site coverage duties.
Proficient verbal and written communication skills; computer skills/Microsoft office.
Good time management and organizational skills.
Ability to lift up to 50 lbs.
Must be able to work overtime as required.

PREFERRRED EXPERIENCE:
Experience with client Managed Services business
Must have three to five years of progressive relevant experience
Operationally strong in all client applications
Trained on forklift operation
Working Conditions:

Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
May be required to work independently at customer location.
Extensive walking may be required.
May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
May be able to use material handling equipment such as push carts and pallet jacks
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves.

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
Full-Time
1st Shift

 
Job Number: 167414
Job Location: San Diego, CA
Rate: Up to $19.44 DOE
Duration: 12 Months
Input Date: 01/23/2018
Firm Name: CHIPTON ROSS
Attention: Mahta Eslami
Address: 343 MAIN ST
City, State: EL SEGUNDO, CA 90245
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: meslami@chiptonross.com
Website: www.chiptonross.com

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